All Systems Operational

Uptime over the past 90 days. View historical uptime.
API ? Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Production ? Operational
90 days ago
100.0 % uptime
Today
Staging ? Operational
90 days ago
100.0 % uptime
Today
Data Platform ? Operational
Portal Report 1.0 Operational
Email notifications ? Operational
Salesforce Connector Operational
Zendesk ? Operational
Avalara ? Operational
Chase Paymentech ? Operational
Paypal ? Operational
FDMS ? Operational
PayU ? Operational
Litle/Vantiv/WorldPay ? Operational
CardinalCommerce ? Operational
Knowledgebase ? Operational
Retain ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

PRODUCTION : Subscribe 2025.09 Deployment Sep 23, 2025 13:00 - Sep 24, 2025 04:00 UTC

Vindicia will deploy Subscribe 2025.09 to Production from Tuesday, September 23rd 2025 at 13:00 UTC until Wednesday, September 24th, 2025 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Sep 02, 2025 - 18:54 UTC

PRODUCTION : Retain 2025.09 Deployment Sep 23, 2025 13:00 - Sep 24, 2025 18:30 UTC

Vindicia will deploy Retain 2025.09 to PRODUCTION from Tuesday, September 23rd 2025 at 13:00 UTC until Wednesday September 24th, 2025 at 18:30 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Sep 02, 2025 - 18:54 UTC
Sep 18, 2025

No incidents reported today.

Sep 17, 2025
STAGING : Retain 2025.09 Deployment
Completed - The scheduled maintenance has been completed.
Sep 17, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 13:01 UTC
Scheduled - Vindicia will deploy Retain 2025.09 to STAGING from Tuesday, September 16th at 13:00 UTC until Wednesday, September 17th, 2025 at 18:30 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Sep 2, 18:53 UTC
Production - Portal 2.0 Analytics Dashboard unavailable, Tuesday, September 16th, 2025
Resolved - This incident has been resolved.
Sep 17, 05:08 UTC
Monitoring - A fix has been implemented and we will monitor for any issues.
Sep 16, 23:51 UTC
Identified - Retain Analytics Dashboard is currently unavailable. All other features are working as expected.

Our engineers are currently investigating the issue with high priority and will update as we gather more information.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Sep 16, 19:03 UTC
STAGING : Subscribe 2025.09 Deployment
Completed - The scheduled maintenance has been completed.
Sep 17, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 13:00 UTC
Scheduled - Vindicia will deploy Subscribe 2025.09 to STAGING from Tuesday, September 16th, 2025 at 13:00 UTC until Wednesday, September 17th, 2025 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Sep 2, 18:54 UTC
Sep 16, 2025
Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025
Production: Degradation in Portal Performance Wednesday, September 10th, 2025
Resolved - We are pleased to inform you that this incident has been resolved and portal is now fully operational.
Sep 10, 20:51 UTC
Identified - Vindicia users accessing the Production portal are encountering issues.

The issue includes the inability to search/modify transactions and downloading transaction-related reports.

Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Sep 10, 19:45 UTC
Production: Network Maintenance on September 10th, 2025 Wednesday
Completed - The scheduled maintenance has been completed.
Sep 10, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 09:30 UTC
Scheduled - There will be a scheduled Network maintenance in Production on September 10th, 2025 09:30AM to 11:30AM UTC (02:30am to 04:30am PST).

There will be intermittent fluctuations for FDMS and ChasePT for 30 mins between 09:30AM to 11:30AM UTC

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com
Sep 1, 08:22 UTC
Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

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