Resolved -
We are pleased to share that batch processing delays have now been resolved.
The batch billing processing is now running as expected and transactions are being processed at the expected throughput.
Thank you for your patience and continued trust in us.
Mar 19, 23:53 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 19, 19:19 UTC
Identified -
The issue has been identified and a fix is being implemented.
Mar 19, 18:33 UTC
Update -
We are continuing to investigate this issue.
Mar 18, 22:43 UTC
Investigating -
We are experiencing longer than usual processing of batch files today. Please note that clients pulling data may notice that not all expected transactions are completed. No data has been lost and we will provide further updates as the system catches up on batch processing.
If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Mar 18, 22:23 UTC