All Systems Operational
Uptime over the past 90 days. View historical uptime.
API ? Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
99.99 % uptime
Today
Production ? Operational
90 days ago
100.0 % uptime
Today
Staging ? Operational
90 days ago
100.0 % uptime
Today
Data Platform ? Operational
Portal Report 1.0 Operational
Email notifications ? Operational
Salesforce Connector Operational
Zendesk ? Operational
Avalara ? Operational
Chase Paymentech ? Operational
Paypal ? Operational
FDMS ? Operational
PayU ? Operational
Litle/Vantiv/WorldPay ? Operational
CardinalCommerce ? Operational
Knowledgebase ? Operational
Retain ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024
PRODUCTION : Retain 2024.11 Deployment
Completed - The scheduled maintenance has been completed.
Nov 20, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 13:00 UTC
Scheduled - Vindicia will deploy Retain 2024.11 to Production from Tuesday, November 19th, 2024 at 13:00 until Wednesday, November 20th, 2024 at 18:30 UTC

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Nov 6, 17:13 UTC
PRODUCTION : Subscribe 2024.11 Deployment
Completed - The scheduled maintenance has been completed.
Nov 20, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 13:01 UTC
Scheduled - Vindicia will deploy Subscribe 2024.11 to Production from Tuesday, November 19th, 2024 at 13:00 UTC until Wednesday, November 20th, 2024 at 04:00 UTC

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Nov 6, 17:12 UTC
Nov 19, 2024
Production : Portal 2.0 dashboard unavailable
Resolved - We have completed the monitoring, and the Portal 2.0 dashboard is now operational.
Nov 19, 13:36 UTC
Monitoring - The issue has been resolved, and the Portal 2.0 dashboard is now available. We are currently monitoring the results.
Nov 19, 13:00 UTC
Investigating - The Portal 2.0 dashboard is currently unavailable. Vindicia engineers are working on the problem and will provide updates on any developments.

If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or contact support@vindicia.com.
Nov 19, 12:54 UTC
Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
STAGING : Retain 2024.11 Deployment
Completed - The scheduled maintenance has been completed.
Nov 13, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 13:00 UTC
Scheduled - Vindicia will deploy Retain 2024.11 to STAGING from Tuesday, November 12th, 2024 at 13:00 until Wednesday, November 13th, 2024 at 18:30 UTC

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Nov 6, 17:12 UTC
STAGING : Subscribe 2024.11 Deployment
Completed - The scheduled maintenance has been completed.
Nov 13, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 13:01 UTC
Scheduled - Vindicia will deploy Subscribe 2024.11 to STAGING from Tuesday, November 12th, 2024 at 13:00 until Wednesday, November 13th, 2024 at 04:00 UTC

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Nov 6, 17:10 UTC
Nov 12, 2024
Production : Database Maintenance on Tuesday, November 12, 2024
Completed - The scheduled maintenance has been completed.
Nov 12, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 18:00 UTC
Scheduled - Vindicia is declaring a Production database maintenance window for Retain on Tuesday, November 12, 2024 between 18:00 UTC and 19:00 UTC.

During this maintenance window there will be up to 120 seconds of service degradation where API calls may fail.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Oct 11, 23:44 UTC
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage