All Systems Operational

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Production Operational
90 days ago
100.0 % uptime
Today
Staging Operational
90 days ago
100.0 % uptime
Today
Data Platform Operational
Portal Report 1.0 Operational
Email notifications Operational
Salesforce Connector Operational
Zendesk Operational
Avalara Operational
Chase Paymentech Operational
Paypal Operational
FDMS Operational
PayU Operational
Litle/Vantiv/WorldPay Operational
CardinalCommerce Operational
Knowledgebase Operational
Retain Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Retain Production: Infrastructure Maintenance Window on Tuesday, April 14, 2026 from 18:00 to 19:00 UTC Apr 14, 2026 18:00-19:00 UTC

Vindicia has scheduled a maintenance window for Retain Production, which will take place from 18:00 UTC to 19:00 UTC on Tuesday, April 14, 2026.

During the maintenance window between 18:00 UTC and 19:00 UTC, there may be up to 5 minutes of service interruption for Retain / Retain UI Production.

For any queries, feel free to raise a ticket at clientsupport.vindicia.com or reach out to us at support@vindicia.com.
Posted on Apr 01, 2026 - 20:50 UTC
Apr 8, 2026

No incidents reported today.

Apr 7, 2026
Retain Staging: Infrastructure Maintenance Window on Tuesday, April 7, 2026 from 18:00 to 19:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 7, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 18:00 UTC
Scheduled - Vindicia has scheduled a maintenance window for Retain Staging, which will take place from 18:00 UTC to 19:00 UTC on Tuesday, April 7, 2026.

During the maintenance window between 18:00 UTC and 19:00 UTC, there may be up to 5 minutes of service interruption for Retain / Retain UI Staging

For any queries, feel free to raise a ticket at clientsupport.vindicia.com or reach out to us at support@vindicia.com.
Apr 1, 20:49 UTC
Staging | Portal 1.0 and 2.0 login issue
Resolved - The issue has been resolved now.
Apr 7, 09:03 UTC
Investigating - SLM Staging Portal 1.0 and Portal 2.0 are currently experiencing login issues. Users attempting to access the staging portals may encounter difficulties.

Our team is investigating this issue with high priority and will share updates as more information becomes available.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Apr 7, 07:01 UTC
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026
PRODUCTION : Retain 2026.03 Deployment
Completed - The scheduled maintenance has been completed.
Mar 26, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 13:00 UTC
Scheduled - Amdocs MarketONE will deploy Retain 2026.03 to PRODUCTION from Wednesday, March 25th, 2026 at 13:00 until Thursday, March 26th, 2026 at 18:30 UTC

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Mar 11, 00:45 UTC
Mar 25, 2026
PRODUCTION : Amdocs MarketONE Subscribe 2026.03 Deployment
Completed - The scheduled maintenance has been completed.
Mar 25, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 13:00 UTC
Scheduled - Amdocs MarketONE will deploy Subscribe 2026.03 to PRODUCTION from Tuesday, March 24th, 2026 at 13:00 UTC until Thursday, March 25th, 2026 at 04:00 UTC

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Mar 11, 00:44 UTC
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