Monitoring - Vindicia has a robust Business Continuity Plan in response to the COVID-19 situation. Our cross-functional committee is meeting daily to ensure business continuity in support of our customers, partners and employees around the globe.

We are taking all precautions to ensure our business will carry on as normal, including when and if our employees are required to work from home. Our systems have been tested and checks are in place to make sure Vindicia is able to function as well remotely as it does when our employees are on-site. These systems are regularly tested and backed up as part of our ongoing risk management processes.

As the outbreak develops, we will continue to follow the advice of local authorities and make pragmatic decisions where necessary. Currently there is no impact to Vindicia that would affect services to our customers, and we have contacted all our suppliers to mitigate any risk from them as well.

Our top priority is to ensure we are doing all we can to minimize risk and keep our employees, customers and partners safe and healthy and your business fully operational.

We have taken a number of precautionary measures in our offices to protect against the virus, including reminding all our employees about the guidance given by local health officials and regularly updating all employees across all markets.

We will instruct our employees to work from home where that is advised by local authorities and we are advising employees to avoid travel where possible. Where travel is necessary, we are following guidelines from health authorities and our customers.

Should you have any questions regarding Vindicia’s business continuity plan for COVID-19, please contact your Account Manager or myself.

Thank you for your trust and loyalty. We are confident and committed to serving your business. If there is any way we can help you further as you deal with this evolving global situation please let us know.

Best,
Sharath Dorbala
CEO
Mar 18, 17:19 UTC
API ? Operational
Portal ? Operational
Prodtest ? Under Maintenance
Salesforce Connector Operational
Staging ? Operational
Production ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Vindicia will deploy Subscribe (formerly CashBox) 2021.05 to STAGING from Tuesday, May 18th, 2021 at 16:00 until Wednesday, May 19th, 2021 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge base at https://docs.vindicia.com/bundle/Subscribe_Release_Notes/page/2021.05_tp_subscribeReleaseNotes.html

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on May 5, 23:34 UTC
Vindicia will deploy Subscribe (formerly CashBox) 2021.05 to PRODUCTION from Tuesday, May 25th, 2021 at 16:00 until Wednesday, May 26th, 2021 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge base at https://docs.vindicia.com/bundle/Subscribe_Release_Notes/page/2021.05_tp_subscribeReleaseNotes.html

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on May 5, 23:36 UTC
Past Incidents
May 16, 2021

No incidents reported today.

May 15, 2021

No incidents reported.

May 14, 2021

No incidents reported.

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021
Resolved - This incident has been resolved.
May 10, 19:45 UTC
Investigating - SLM Staging is experiencing performance degradation in our REST APIs and Portal 2.0 services.

Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
May 10, 18:15 UTC
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021
Completed - The scheduled maintenance has been completed.
May 6, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 16:00 UTC
Scheduled - Vindicia will deploy Subscribe (formerly CashBox) 2021.04 to PRODUCTION on Wednesday, May 5th, 2021 between 16:00 and Thursday, May 6th, 2021 04:00 UTC.

As a matter of process, back-end database updates are deployed on Day 1 and application server updates are deployed the following day, Day 2.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge base at https://docs.vindicia.com/bundle/Subscribe_Release_Notes/page/tp_subscribeReleaseNotes.html

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Apr 14, 00:49 UTC
May 5, 2021
Completed - The scheduled maintenance has been completed.
May 5, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 16:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 23, 01:17 UTC
Scheduled - Vindicia will deploy Subscribe (formerly CashBox) 2021.04 to PRODUCTION on Tuesday, May 4th, 2021 between 16:00 and Wednesday, May 5th, 2021 04:00 UTC.

As a matter of process, back-end database updates are deployed on Day 1 and application server updates are deployed the following day, Day 2.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge base at https://docs.vindicia.com/bundle/Subscribe_Release_Notes/page/tp_subscribeReleaseNotes.html

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Apr 9, 23:14 UTC
Completed - The scheduled maintenance has been completed.
May 5, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 20:00 UTC
Scheduled - WorldPay is declaring a Production maintenance window on 20:00 Tuesday, May 4th, 2021 until 00:00 Wednesday, May 5th, 2021 (UTC).

Since WorldPay is one of the payment processors that we support, our merchants that use WorldPay as a payment processor may experience higher-than-normal declines to real-time transactions, during this maintenance window.

Please note that this will only affect customers who utilize WorldPay as a payment processor.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Apr 30, 18:29 UTC
May 4, 2021
May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.