Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 22:20 PDT
Identified - We are experiencing longer than normal processing of batch files from yesterday's billing run. Clients pulling data may notice that not all expected transactions are completed for transactions that were due to bill on September 17, 2020.

No data has been lost and the system should be caught up shortly.

Please follow this trust post to monitor the status of this issue.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Sep 18, 14:05 PDT
Investigating - Some clients who are configured for the Avalara tax engine may be experiencing elevated call times for calls that require sales tax calculation, due to an issue with high latency between Avalara and our platform.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Sep 16, 17:46 PDT
Monitoring - Vindicia has a robust Business Continuity Plan in response to the COVID-19 situation. Our cross-functional committee is meeting daily to ensure business continuity in support of our customers, partners and employees around the globe.

We are taking all precautions to ensure our business will carry on as normal, including when and if our employees are required to work from home. Our systems have been tested and checks are in place to make sure Vindicia is able to function as well remotely as it does when our employees are on-site. These systems are regularly tested and backed up as part of our ongoing risk management processes.

As the outbreak develops, we will continue to follow the advice of local authorities and make pragmatic decisions where necessary. Currently there is no impact to Vindicia that would affect services to our customers, and we have contacted all our suppliers to mitigate any risk from them as well.

Our top priority is to ensure we are doing all we can to minimize risk and keep our employees, customers and partners safe and healthy and your business fully operational.

We have taken a number of precautionary measures in our offices to protect against the virus, including reminding all our employees about the guidance given by local health officials and regularly updating all employees across all markets.

We will instruct our employees to work from home where that is advised by local authorities and we are advising employees to avoid travel where possible. Where travel is necessary, we are following guidelines from health authorities and our customers.

Should you have any questions regarding Vindicia’s business continuity plan for COVID-19, please contact your Account Manager or myself.

Thank you for your trust and loyalty. We are confident and committed to serving your business. If there is any way we can help you further as you deal with this evolving global situation please let us know.

Best,
Sharath Dorbala
CEO
Mar 18, 10:19 PDT
API ? Operational
Portal ? Operational
Prodtest ? Operational
Salesforce Connector Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Vindicia will deploy Subscribe (formerly CashBox) 27.0.4 to ProdTest on Tuesday, September 22nd, 2020 between 10:00 am and 9:00 pm Pacific Time.

As a matter of process, back-end database updates are deployed on Day 1 and application server updates are deployed the following day, Day 2.

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Sep 11, 09:28 PDT
Vindicia will deploy Subscribe (formerly CashBox) 27.0.4 to ProdTest on Wednesday, September 23rd, 2020 between 10:00 am and 9:00 pm Pacific Time.

As a matter of process, back-end database updates are deployed on Day 1 and application server updates are deployed the following day, Day 2.

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Sep 11, 09:29 PDT
Vindicia will deploy Subscribe (formerly CashBox) 27.0.4 to Production on Tuesday, September 29th, 2020 between 10:00 am and 9:00 pm Pacific Time.

As a matter of process, back-end database updates are deployed on Day 1 and application server updates are deployed the following day, Day 2.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge base at https://knowledge.vindicia.com/Release_Notes.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Sep 15, 22:42 PDT
Vindicia will deploy Subscribe (formerly CashBox) 27.0.4 to Production on Wednesday, September 30th, 2020 between 10:00 am and 9:00 pm Pacific Time.

As a matter of process, back-end database updates are deployed on Day 1 and application server updates are deployed the following day, Day 2.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge base at https://knowledge.vindicia.com/Release_Notes.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Sep 15, 22:42 PDT
Past Incidents
Sep 19, 2020

No incidents reported today.

Sep 18, 2020

Unresolved incident: Production - September 17, 2020 Batch Processing Delays.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

Unresolved incident: Production : Elevated call times on API calls requiring Avalara sales tax calculation.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020
Resolved - This incident has been resolved.
Sep 13, 22:51 PDT
Update - Issue is resolved.
Sep 13, 17:13 PDT
Investigating - There are reports of some customers experiencing a degradation in API performance . Our Engineers are actively investigating this issue. We will keep this post updated as we have more details.
Sep 13, 10:39 PDT
Sep 12, 2020

No incidents reported.

Sep 11, 2020
Completed - The scheduled maintenance has been completed.
Sep 11, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 16:00 PDT
Scheduled - Vindicia is declaring a Production database maintenance window on Friday, September 11th, 2020 between 4:00 PM and 9:00 PM Pacific Time.

We do not anticipate any disruption to service, however, merchants may experience a slight performance degradation during this maintenance window.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Sep 10, 17:42 PDT
Sep 10, 2020

No incidents reported.

Sep 9, 2020

No incidents reported.

Sep 8, 2020

No incidents reported.

Sep 7, 2020

No incidents reported.

Sep 6, 2020

No incidents reported.

Sep 5, 2020

No incidents reported.