Monitoring - The system is stable. Our Engineers are actively monitoring the system.
Jul 5, 22:50 UTC
Investigating - SLM Production is experiencing performance degradation. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Jul 5, 15:43 UTC
Monitoring - Vindicia has a robust Business Continuity Plan in response to the COVID-19 situation. Our cross-functional committee is meeting daily to ensure business continuity in support of our customers, partners and employees around the globe.

We are taking all precautions to ensure our business will carry on as normal, including when and if our employees are required to work from home. Our systems have been tested and checks are in place to make sure Vindicia is able to function as well remotely as it does when our employees are on-site. These systems are regularly tested and backed up as part of our ongoing risk management processes.

As the outbreak develops, we will continue to follow the advice of local authorities and make pragmatic decisions where necessary. Currently there is no impact to Vindicia that would affect services to our customers, and we have contacted all our suppliers to mitigate any risk from them as well.

Our top priority is to ensure we are doing all we can to minimize risk and keep our employees, customers and partners safe and healthy and your business fully operational.

We have taken a number of precautionary measures in our offices to protect against the virus, including reminding all our employees about the guidance given by local health officials and regularly updating all employees across all markets.

We will instruct our employees to work from home where that is advised by local authorities and we are advising employees to avoid travel where possible. Where travel is necessary, we are following guidelines from health authorities and our customers.

Should you have any questions regarding Vindicia’s business continuity plan for COVID-19, please contact your Account Manager or myself.

Thank you for your trust and loyalty. We are confident and committed to serving your business. If there is any way we can help you further as you deal with this evolving global situation please let us know.

Best,
Sharath Dorbala
CEO
Mar 18, 17:19 UTC
API ? Operational
Portal ? Operational
Prodtest ? Under Maintenance
Salesforce Connector Operational
Staging ? Operational
Production ? Operational
90 days ago
100.0 % uptime
Today
Data Platform ? Operational
90 days ago
100.0 % uptime
Today
Zendesk ? Operational
90 days ago
99.55 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Jul 22, 08:05 UTC
Scheduled - Vindicia is declaring a Production database maintenance window on Tuesday, August 10th, 2021 at 19:00 until Wednesday August 11th, 2021 at 04:00 UTC.

During this maintenance window, there will be 30 minutes of downtime from 00:00 until 00:30 on August 11th, 2021 UTC. The Production environment will not be available during this time.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Jul 9, 17:25 UTC
Past Incidents
Aug 1, 2021

No incidents reported today.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021
Completed - The scheduled maintenance has been completed.
Jul 28, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 16:00 UTC
Scheduled - Vindicia will deploy Subscribe (formerly CashBox) 2021.07 to PRODUCTION from Tuesday, July 27th, 2021 at 16:00 until Wednesday, July 28th, 2021 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Jul 8, 01:00 UTC
Jul 27, 2021
Completed - The scheduled maintenance has been completed.
Jul 27, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 16:01 UTC
Scheduled - Vindicia is performing a application maintenance window on STAGING from Monday, July 26th, 2021 at 16:00 until Tuesday, July 27th, 2021 at 06:00 UTC.

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Jul 23, 20:26 UTC
Jul 26, 2021
Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021
Completed - The scheduled maintenance has been completed.
Jul 21, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 16:03 UTC
Scheduled - Vindicia will deploy Subscribe (formerly CashBox) 2021.07 to STAGING from Tuesday, July 20th, 2021 at 16:00 until Wednesday, Wednesday, July 21st, 2021 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Jul 8, 01:00 UTC
Jul 20, 2021
Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.