Vindicia Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

API Operational

90 days ago

100.0 % uptime

Today

Portal Operational

90 days ago

100.0 % uptime

Today

Production Operational

90 days ago

100.0 % uptime

Today

Staging Operational

90 days ago

100.0 % uptime

Today

Data Platform Operational

Portal Report 1.0 Operational

Email notifications Operational

Salesforce Connector Operational

Zendesk Operational

Avalara Operational

Chase Paymentech Operational

Paypal Operational

FDMS Operational

PayU Operational

Litle/Vantiv/WorldPay Operational

CardinalCommerce Operational

Knowledgebase Operational

Retain Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

STAGING : Retain 2024.10 Deployment Oct 15, 2024 13:00 - Oct 16, 2024 18:30 UTC

Vindicia will deploy Retain 2024.10 to STAGING from Tuesday, October 15th, 2024 at 13:00 until Wednesday, October 16th, 2024 at 18:30 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Oct 02, 2024 - 22:11 UTC

STAGING : Subscribe 2024.10 Deployment Oct 15, 2024 13:00 - Oct 16, 2024 04:00 UTC

Vindicia will deploy Subscribe 2024.10 to STAGING from Tuesday, October 15th, 2024 at 13:00 until Wednesday, October 16th, 2024 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Oct 02, 2024 - 22:09 UTC

PRODUCTION : Retain 2024.10 Deployment Oct 22, 2024 13:00 - Oct 23, 2024 18:30 UTC

Vindicia will deploy Retain 2024.10 to PRODUCTION from Tuesday, October 22nd, 2024 at 13:00 until Wednesday, October 23rd, 2024 at 18:30 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Oct 02, 2024 - 22:12 UTC

PRODUCTION : Subscribe 2024.10 Deployment Oct 22, 2024 13:00 - Oct 23, 2024 04:00 UTC

Vindicia will deploy Subscribe 2024.10 to PRODUCTION from Tuesday, October 22nd, 2024 at 13:00 until Wednesday, October 23rd, 2024 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Oct 02, 2024 - 22:10 UTC

Past Incidents

Oct 3, 2024

No incidents reported today.

Oct 2, 2024

Production : Maintenance Window on Wednesday October 2, 2024 from 03:00 to 09:00 UTC

Completed - The scheduled maintenance has been completed.
Oct 2, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 03:00 UTC

Scheduled - Vindicia has scheduled a maintenance window for production, which will take place from 03:00 UTC to 09:00 UTC on Wednesday October 2, 2024.

During this maintenance window there might be brief periods of service degradation where API's might fail.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Sep 26, 22:33 UTC

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

PRODUCTION : Retain 2024.09 Deployment

Completed - The scheduled maintenance has been completed.
Sep 25, 21:30 UTC

Update - Update : The scheduled maintenance window for PRODUCTION is extended for 3 hours from 18:30 UTC to 21:30 UTC on Wednesday September 25th , 2024.
Sep 25, 18:26 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 13:00 UTC

Scheduled - Vindicia will deploy Retain 2024.09 to Production from Tuesday, September 24th , 2024 at 13:00 UTC until Wednesday September 25th , 2024 at 18:30 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Sep 8, 02:38 UTC

PRODUCTION : Subscribe 2024.09 Deployment

Completed - The scheduled maintenance has been completed.
Sep 25, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 13:00 UTC

Scheduled - Vindicia will deploy Subscribe 2024.09 to Production from Tuesday, September 24th , 2024 at 13:00 UTC until Wednesday September 25th , 2024 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Sep 6, 20:33 UTC

Sep 24, 2024

Production: Retain dashboard "Summary Analysis", "Submission Analysis" and "Captured Analysis Summary" tabs showing understated revenue.

Resolved - This incident has been resolved.
Sep 24, 15:06 UTC

Update - We are continuing to investigate this issue.
Sep 12, 00:06 UTC

Investigating - Retain dashboard "Summary Analysis", "Submission Analysis" and "Captured Analysis Summary" tabs showing understated revenue for Submitted transactions for some merchants. Other functionality of the Dashboard is working as expected.

Our engineers are investigating the issue. We will update this trustpost once the issue has been corrected. We appreciate your patience.

If you have questions, please post a ticket at https://clientsupport.vindicia.com, or send email to support@vindicia.com.
Sep 11, 19:55 UTC

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

Sep 20, 2024

No incidents reported.

Sep 19, 2024

No incidents reported.

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