All Systems Operational
API ? Operational
Portal ? Operational
Salesforce Connector Operational
Staging ? Operational
Production ? Operational
90 days ago
100.0 % uptime
Today
Data Platform ? Operational
90 days ago
100.0 % uptime
Today
Zendesk ? Operational
Chase Paymentech ? Operational
Paypal ? Operational
FDMS ? Operational
Avalara ? Operational
Email notifications ? Operational
PayU ? Operational
Portal Report 1.0 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
STAGING : Subscribe 2023.02 Deployment Feb 21, 2023 16:00 - Feb 22, 2023 04:00 UTC
Vindicia will deploy Subscribe 2023.02 to STAGING from Tuesday, February 21st, 2023 at 16:00 until Wednesday, February 22nd, 2023 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the knowledge base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Posted on Feb 04, 2023 - 00:43 UTC
PRODUCTION : Subscribe 2023.02 Deployment Feb 28, 2023 16:00 - Mar 1, 2023 04:00 UTC
Vindicia will deploy Subscribe 2023.02 to PRODUCTION from Tuesday, February 28th, 2023 at 16:00 until Wednesday, March 1st, 2023 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the knowledge base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Posted on Feb 04, 2023 - 18:25 UTC
Past Incidents
Feb 6, 2023

No incidents reported today.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023
Completed - The scheduled maintenance has been completed.
Feb 3, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 04:00 UTC
Scheduled - PayU is declaring a Production maintenance window on Friday February 03, 2023 from 4:00 UTC until 5:00 (UTC).

Please note that this will only affect customers who utilise PayU as a payment processor in Production environment.

Customers using PayU payment processor in Production, may experience higher-than-normal declines to transactions, during this maintenance window.

If you have any questions ,please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com

Feb 1, 08:57 UTC
Feb 2, 2023
Resolved - This incident has been resolved.
Feb 2, 17:11 UTC
Monitoring - Portal report 1.0 & 2.0 Issue has been resolved. No issues with new reports and we are working on backlogs.

If you have questions, please post a ticket at https://clientsupport.vindicia.com, or send email to support@vindicia.com.

Feb 2, 16:12 UTC
Investigating - We are experiencing a longer than expected delivery time for scheduled and one time reports run from the Vindicia merchant portal. Our engineers are investigating the issue. We will update this alert once performance is back to normal. We appreciate your patience.

If you have questions, please post a ticket at https://clientsupport.vindicia.com, or send email to support@vindicia.com.

Feb 2, 12:29 UTC
Feb 1, 2023
Completed - The scheduled maintenance has been completed.
Feb 1, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 05:00 UTC
Scheduled - PayU is declaring a Production maintenance window on Wednesday February 01, 2023 from 5:00 UTC until 7:00 (UTC).

Please note that this will only affect customers who utilize PayU as a payment processor in Production environment.

Customers using PayU payment processor in Production, may experience higher-than-normal declines to transactions, during this maintenance window.

If you have any questions ,please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com

Jan 30, 08:58 UTC
Completed - The scheduled maintenance has been completed.
Feb 1, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 16:00 UTC
Scheduled - Vindicia will deploy Subscribe 2023.01 to PRODUCTION from Tuesday, January 31st, 2023 at 16:00 until Wednesday, February 1st, 2023 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the knowledge base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Jan 4, 21:03 UTC
Jan 31, 2023
Jan 30, 2023
Completed - The scheduled maintenance has been completed.
Jan 30, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 07:00 UTC
Scheduled - Vindicia will deploy Catalina Report 2.0 January release 2023.01 to Production on Monday, January 30th 2023 at 07:00 UTC until Monday, January 30th 2023 10:00 UTC.Reports will be available as usual.

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Jan 20, 06:27 UTC
Jan 29, 2023

No incidents reported.

Jan 28, 2023
Completed - The scheduled maintenance has been completed.
Jan 28, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 13:01 UTC
Scheduled - Hello,

Vindicia has received this maintenance notification from Litle/WorldPay/Vantiv.

Litle/WorldPay/Vantiv from FIS is performing annual site redirection on Saturday, January 28, 2023. Online transaction processing will be redirected from Florence, Kentucky data center to Grand Rapids, Michigan. Ticket number is RITM004001592 for this maintenance.

The following services may be unavailable for the duration of this change:
Batch Processing
SFTP
PayFac Merchant Onboarding
Chargeback API
SSR reporting
eCom iQ reporting

This event will take place between 6 a.m. through 10 a.m. ET

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com, vin_netops@amdocs.com.

Jan 28, 12:51 UTC
Jan 27, 2023
Completed - The scheduled maintenance has been completed.
Jan 27, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 12:00 UTC
Scheduled - PayPal is declaring a Production maintenance window on Friday, 27 Jan 2023 12:00 UTC until Friday, 27 Jan 2023 15:30 UTC.

Since PayPal is one of the payment methods we support, our merchants and their customers using PayPal payment methods may experience higher-than-normal declines to transactions, during this maintenance window.

Please note that this will only affect customers who utilize PayPal as a payment method.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Jan 19, 04:19 UTC
Jan 26, 2023

No incidents reported.

Jan 25, 2023
Resolved - This incident has been resolved.
Jan 25, 22:01 UTC
Investigating - Due to a technical problem, Production will not generate Reports 2.0 from the time period of January 19, 2023. Vindicia Engineers are addressing the issue and will keep you informed of any changes.

The Reports 1.0 platform will allow users to create reports for this time frame.

If you have any questions please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Jan 23, 06:16 UTC
Completed - The scheduled maintenance has been completed.
Jan 25, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 16:01 UTC
Scheduled - Vindicia will deploy Subscribe 2023.01 to STAGING from Tuesday, January 24th, 2023 at 16:00 until Wednesday, January 25th, 2023 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the knowledge base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Jan 4, 19:47 UTC
Jan 24, 2023
Jan 23, 2023
Completed - The scheduled maintenance has been completed.
Jan 23, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 07:01 UTC
Scheduled - Vindicia will deploy Catalina Report 2.0 January release 2023.01 to Staging on Monday, January 23rd 2023 at 07:00 UTC until Monday, January 23rd 2023 10:00 UTC. Reports will be available as usual.

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Jan 20, 06:03 UTC