All Systems Operational
Uptime over the past 90 days. View historical uptime.
API ? Operational
Portal ? Operational
Salesforce Connector Operational
Staging ? Operational
Production ? Operational
90 days ago
100.0 % uptime
Today
Data Platform ? Operational
90 days ago
100.0 % uptime
Today
Zendesk ? Operational
Chase Paymentech ? Operational
Paypal ? Operational
FDMS ? Operational
Avalara ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 8, 2022

No incidents reported today.

Dec 7, 2022

No incidents reported.

Dec 6, 2022
PRODUCTION : Subscribe 2022.11 Deployment - Rescheduled December 5th, 2022
Completed - The scheduled maintenance has been completed.
Dec 6, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 16:01 UTC
Scheduled - Vindicia will deploy Subscribe 2022.11 to PRODUCTION from Monday, December 5th, 2022 at 16:00 until Tuesday, December 6th, 2022 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the knowledge base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Dec 2, 21:49 UTC
Dec 5, 2022
Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022
PRODUCTION : Subscribe 2022.11 Deployment - Rescheduled December 5th, 2022
Completed - Vindicia will deploy Subscribe 2022.11 to PRODUCTION from Monday, December 5th, 2022 at 16:00 until Tuesday, December 6th, 2022 at 04:00 UTC.
Dec 2, 21:45 UTC
In progress - Vindicia will deploy Subscribe 2022.11 to PRODUCTION from Monday, December 5th, 2022 at 16:00 until Tuesday, December 6th, 2022 at 04:00 UTC.
Dec 5, 16:00 UTC
Scheduled - Vindicia will deploy Subscribe 2022.11 to PRODUCTION from Monday, December 5th, 2022 at 16:00 until Tuesday, December 6th, 2022 at 04:00 UTC.
Dec 2, 21:29 UTC
Update - Vindicia has decided to postpone Subscribe 2022.11 Deployment, originally planned for November 30th 2022 until a future date.
We will keep you updated when we have a new date.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Dec 1, 21:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 16:00 UTC
Scheduled - Vindicia will deploy Subscribe 2022.11 to PRODUCTION from Thursday, December 1st, 2022 at 16:00 until Friday, December 2nd, 2022 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the knowledge base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Nov 30, 02:03 UTC
Dec 1, 2022
Nov 30, 2022
PRODUCTION : Subscribe 2022.11 Deployment - POSTPONED
Completed - Vindicia has decided to postpone Subscribe 2022.11 Deployment, originally planned for Wednesday, November 30th 2022 to Thursday, December 1st, 2022.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com
Nov 30, 01:56 UTC
Scheduled - Vindicia will deploy Subscribe 2022.11 to PRODUCTION from Wednesday, November 30th, 2022 at 16:00 until Thursday, December 1st, 2022 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the knowledge base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Nov 28, 22:18 UTC
Nov 29, 2022
Production | PayU Latam service degradation
Resolved - the problem has been solved, CREDIBANCO in COLOMBIA for the PAYU platform is operating
Nov 29, 11:26 UTC
Investigating - PayU has declared an incident where customers may be experiencing erroneous transactions in COLOMBIA for their platform as of November 29, 2022 at 00:52 PST.

Please note that this issue will only affect merchants who are using PayU payment processor.

Details regarding this incident can be found on PayU's status page located at https://status.payulatam.com/incidents/lnl9vjw1jx45

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Nov 29, 10:10 UTC
Nov 28, 2022
PRODUCTION : Subscribe 2022.11 Deployment - POSTPONED
Completed - Vindicia has decided to postpone Subscribe 2022.11 Deployment, originally planned for November 29th 2022 to November 30th, 2022.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Nov 28, 22:11 UTC
Scheduled - Vindicia will deploy Subscribe 2022.11 to PRODUCTION from Tuesday, November 29th, 2022 at 16:00 until Wednesday, November 30th, 2022 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the knowledge base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Nov 3, 16:53 UTC
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022
Production | PayU Latam service degradation
Resolved - The problem has been solved, PSE-NEQUI in COLOMBIA for the PAYU platform is operating

Stability on the part of the network is confirmed and normality in transactionality is evidenced.
Nov 25, 02:51 UTC
Monitoring - PayU has declared an incident where customers may be experiencing erroneous transactions in COLOMBIA for their platform as of November 24, 2022 at 13:52 PST.

Please note that this issue will only affect merchants who are using PayU payment processor.

Details regarding this incident can be found on PayU's status page located at https://status.payulatam.com/incidents/lnl9vjw1jx45

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Nov 24, 23:31 UTC
PRODUCTION: Avalara sales tax calculation service degradation
Resolved - This incident has been resolved
Nov 25, 02:44 UTC
Update - A fix has been implemented and we are monitoring the results.
Nov 25, 01:56 UTC
Monitoring - Avalara reported a service degradation of their Avalara Tax Calculation service starting on November 24, 2022 at 14:35 PST

This incident may have impacted our customers who utilizes Avalara as their tax calculation engine. Details regarding this incident can be found on Avalara's status page located at https://status.avalara.com/incidents/b89mjdl5fdjr

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Nov 24, 23:02 UTC
Nov 24, 2022
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