Service Under Maintenance
API ? Operational
Portal ? Operational
Prodtest ? Under Maintenance
Salesforce Connector Operational
Staging ? Operational
Production ? Operational
90 days ago
99.94 % uptime
Today
Data Platform ? Operational
90 days ago
100.0 % uptime
Today
Zendesk ? Operational
90 days ago
100.0 % uptime
Today
Chase Paymentech ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Vindicia is declaring a Subscribe Production database maintenance window on Wednesday, October 20th, 2021 at 17:00 until Wednesday October 20th, 2021 at 23:00 UTC.

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Oct 19, 17:46 UTC
PRODUCTION : Subscribe 2021.10 Deployment Oct 26, 16:00 - Oct 27, 04:00 UTC
Vindicia will deploy Subscribe 2021.10 to PRODUCTION from Tuesday, October 26th, 2021 at 16:00 until Wednesday, October 27th, 2021 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

Once this release has been deployed, the Release Notes can be reviewed in our Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Oct 13, 18:15 UTC
Past Incidents
Oct 20, 2021
Completed - The scheduled maintenance has been completed.
Oct 20, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 16:00 UTC
Scheduled - Vindicia will deploy Subscribe 2021.10 to STAGING from Tuesday, October 19th, 2021 at 16:00 until Wednesday, October 20th, 2021 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

Once this release has been deployed, the Release Notes can be reviewed in our Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Oct 19, 16:00 UTC
Oct 19, 2021
Oct 18, 2021
Completed - The scheduled maintenance has been completed.
Oct 18, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 10:31 UTC
Scheduled - There will be a scheduled Network maintenance in Production on October 18th, 2021 10:30 AM to 11:30 AM UTC.

Chase Paymentech connection will be affected for upto 10 min between 10:30 AM to 11:30 AM UTC.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com, vin_netops@amdocs.com.
Oct 7, 13:37 UTC
Oct 17, 2021

No incidents reported.

Oct 16, 2021
Resolved - This incident has been resolved.
Oct 16, 15:08 UTC
Investigating - We are seeing issues processing on the Worldpay Vantiv eCommerce (Terminal and Host Capture) platforms since 05:11 AM UTC. Worldpay has confirmed the issue and is working to resolve it.

Engineers are currently investigating processing errors on the Worldpay Vantiv eCommerce platforms.

For more information please refer- https://status.transactiongateway.com/

Please note that this will only affect customers who utilize Litle /Vantiv/ Worldpay as a payment method.

We will share the further update on the progress.
Oct 16, 06:35 UTC
Oct 15, 2021
Completed - The scheduled maintenance has been completed.
Oct 15, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 17:32 UTC
Scheduled - Vindicia is declaring a Staging database maintenance window on Friday, October 15th, 2021 at 17:30 until Friday October 15th, 2021 at 19:00 UTC.

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Oct 15, 17:02 UTC
Resolved - This issue has been resolved this issue since 11:00 am on October 14, 2021 UTC.

If you have any questions or concerns, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Oct 15, 18:11 UTC
Update - This issue has been resolved this issue since 11:00 am on October 14, 2021 UTC.

If you have any questions or concerns, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Oct 15, 18:10 UTC
Investigating - In Vindicia's Production Environment, we are experiencing intermittent disruptions with the following European payment providers:
* FCBarca
* SmartPay
* TNSI

If you are using any of the above European payment providers, your merchant instance's ability to perform real-time payments or validations may be intermittently impacted.

This issue started occurring around 9:47 am UTC on Oct 13, 2021.

We are currently investigating this issue in collaboration with Amazon Web Services with high priority and will update this post as we gather more information.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Oct 13, 18:27 UTC
Oct 14, 2021

No incidents reported.

Oct 13, 2021
Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021

No incidents reported.