Monitoring - Vindicia has a robust Business Continuity Plan in response to the COVID-19 situation. Our cross-functional committee is meeting daily to ensure business continuity in support of our customers, partners and employees around the globe.

We are taking all precautions to ensure our business will carry on as normal, including when and if our employees are required to work from home. Our systems have been tested and checks are in place to make sure Vindicia is able to function as well remotely as it does when our employees are on-site. These systems are regularly tested and backed up as part of our ongoing risk management processes.

As the outbreak develops, we will continue to follow the advice of local authorities and make pragmatic decisions where necessary. Currently there is no impact to Vindicia that would affect services to our customers, and we have contacted all our suppliers to mitigate any risk from them as well.

Our top priority is to ensure we are doing all we can to minimize risk and keep our employees, customers and partners safe and healthy and your business fully operational.

We have taken a number of precautionary measures in our offices to protect against the virus, including reminding all our employees about the guidance given by local health officials and regularly updating all employees across all markets.

We will instruct our employees to work from home where that is advised by local authorities and we are advising employees to avoid travel where possible. Where travel is necessary, we are following guidelines from health authorities and our customers.

Should you have any questions regarding Vindicia’s business continuity plan for COVID-19, please contact your Account Manager or myself.

Thank you for your trust and loyalty. We are confident and committed to serving your business. If there is any way we can help you further as you deal with this evolving global situation please let us know.

Best,
Sharath Dorbala
CEO
Mar 18, 17:19 UTC
API ? Operational
Portal ? Operational
Prodtest ? Under Maintenance
Salesforce Connector Operational
Staging ? Operational
Production ? Operational
90 days ago
100.0 % uptime
Today
Data Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Vindicia will deploy Subscribe (formerly CashBox) 2021.06 to STAGING from Tuesday, June 22nd, 2021 at 16:00 until Wednesday, June 23rd, 2021 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on May 27, 17:02 UTC
Vindicia will deploy Subscribe (formerly CashBox) 2021.06 to PRODUCTION from Tuesday, June 29th, 2021 at 16:00 until Wednesday, June 30th, 2021 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on May 27, 17:21 UTC
Past Incidents
Jun 17, 2021

No incidents reported today.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021
Completed - The scheduled maintenance has been completed.
Jun 11, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 14:30 UTC
Scheduled - Vindicia is declaring a Staging network maintenance window on June 11th, 2021, between 14:30 and 14:30 UTC.

On June 11th, 2021, Chase Paymentech connections will be affected for up to 5 mins between 14:30-15:30 UTC.

FDMS connections will be affected for up to 15 mins between the same timeframe.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Jun 10, 16:45 UTC
Jun 10, 2021
Resolved - This incident has been resolved.
Jun 10, 17:28 UTC
Investigating - Vindicia is investigating the degradation of the Data Platform , leading to inconsistent data in our Reporting 2.0 platform. Our Engineers are working this issue and will keep you updated on any progress. As a workaround, if you are looking to run reports, please continue to use our Reports 1.0.
May 21, 21:39 UTC
Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021
Resolved - This incident has been resolved.
Jun 4, 18:14 UTC
Investigating - SLM Staging is experiencing a performance degradation.

Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Jun 4, 16:55 UTC
Resolved - This incident has been resolved.
Jun 4, 16:38 UTC
Update - We are continuing to investigate this issue.
Jun 4, 16:36 UTC
Investigating - SLM Production is experiencing a performance degradation. Transaction times may be slower than usual.

Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Jun 4, 16:36 UTC
Jun 3, 2021
Completed - The scheduled maintenance has been completed.
Jun 3, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 16:00 UTC
Scheduled - Vindicia will deploy Subscribe (formerly CashBox) 2021.05 to PRODUCTION from Wednesday, June 2nd, 2021 at 16:00 until Thursday, June 3rd, 2021 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
May 17, 21:53 UTC