Monitoring - Vindicia has a robust Business Continuity Plan in response to the COVID-19 situation. Our cross-functional committee is meeting daily to ensure business continuity in support of our customers, partners and employees around the globe.

We are taking all precautions to ensure our business will carry on as normal, including when and if our employees are required to work from home. Our systems have been tested and checks are in place to make sure Vindicia is able to function as well remotely as it does when our employees are on-site. These systems are regularly tested and backed up as part of our ongoing risk management processes.

As the outbreak develops, we will continue to follow the advice of local authorities and make pragmatic decisions where necessary. Currently there is no impact to Vindicia that would affect services to our customers, and we have contacted all our suppliers to mitigate any risk from them as well.

Our top priority is to ensure we are doing all we can to minimize risk and keep our employees, customers and partners safe and healthy and your business fully operational.

We have taken a number of precautionary measures in our offices to protect against the virus, including reminding all our employees about the guidance given by local health officials and regularly updating all employees across all markets.

We will instruct our employees to work from home where that is advised by local authorities and we are advising employees to avoid travel where possible. Where travel is necessary, we are following guidelines from health authorities and our customers.

Should you have any questions regarding Vindicia’s business continuity plan for COVID-19, please contact your Account Manager or myself.

Thank you for your trust and loyalty. We are confident and committed to serving your business. If there is any way we can help you further as you deal with this evolving global situation please let us know.

Best,
Sharath Dorbala
CEO
Mar 18, 10:19 PDT
API ? Operational
Portal ? Operational
Prodtest ? Operational
Salesforce Connector Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 3, 2020

No incidents reported today.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020
Completed - The scheduled maintenance has been completed.
Jul 30, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 20:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 23, 19:53 PDT
Scheduled - Vindicia is declaring a ProdTest security maintenance window on Thursday, July 30, 2020, between 8:00 PM and 9:00 PM Pacific Time.

The ProdTest environment will be down for 10 minutes during this maintenance period.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Jul 23, 19:52 PDT
Resolved - This incident has been resolved.
Jul 30, 15:21 PDT
Update - We are continuing to monitor for any further issues.
Jul 30, 14:04 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 30, 13:51 PDT
Update - We are continuing to investigate this issue.
Jul 30, 13:37 PDT
Investigating - Vindicia users accessing the production APIs and Portal are encountering issues. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Jul 30, 13:37 PDT
Jul 29, 2020
Completed - The scheduled maintenance has been completed.
Jul 29, 18:07 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 10:00 PDT
Scheduled - Vindicia will deploy Subscribe (formerly CashBox) 27.0.2 to Production on Wednesday, July 29, 2020 between 10:00 am and 9:00 pm Pacific Time.

As a matter of process, back-end database updates are deployed on Day 1 and application server updates are deployed the following day, Day 2.

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Jul 20, 11:33 PDT
Jul 28, 2020
Completed - The scheduled maintenance has been completed.
Jul 28, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 10:00 PDT
Scheduled - Vindicia will deploy Subscribe (formerly CashBox) 27.0.2 to Production on Tuesday, July 28, 2020 between 10:00 am and 9:00 pm Pacific Time.

As a matter of process, back-end database updates are deployed on Day 1 and application server updates are deployed the following day, Day 2.

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Jul 20, 11:33 PDT
Resolved - This incident has been resolved.
Jul 28, 20:36 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 14:31 PDT
Investigating - Vindicia users accessing the production APIs and Portal may be encountering issues. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Jul 28, 14:24 PDT
Completed - The scheduled maintenance has been completed.
Jul 28, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 06:00 PDT
Scheduled - Vindicia is declaring a ProdTest database maintenance window on Tuesday, July 28th, 2020, between 6:00 AM and 9:00 AM Pacific Time.

During this time ProdTest may experience a brief downtime of up to 30 minutes and will not be accessible.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Jul 24, 11:02 PDT
Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.

Jul 23, 2020

No incidents reported.

Jul 22, 2020
Completed - The scheduled maintenance has been completed.
Jul 22, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 10:00 PDT
Scheduled - Vindicia will deploy Subscribe (formerly CashBox) 27.0.2 to ProdTest on Wednesday, July 22, 2020 between 10:00 am and 9:00 pm Pacific Time.

As a matter of process, back-end database updates are deployed on Day 1 and application server updates are deployed the following day, Day 2.

Simultaneously with this Release Deployment, our renewed SSL certificate for our ProdTest SOAP API Endpoint soap.prodtest.sj.vindicia.com will be deployed as well.
This will occur on Day 2 of this Release Deployment, when our application servers are updated.

If you are caching your API certificates, please reach out to us at https://clientsupport.vindicia.com or support@vindicia.com and we will provide you the updated one.
The prior certificate will expire on August 7 at 5:00am PST.

This change will not affect merchants who do not cache their API certificates .

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Jul 10, 20:50 PDT
Jul 21, 2020
Completed - The scheduled maintenance has been completed.
Jul 21, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 10:01 PDT
Scheduled - Vindicia will deploy Subscribe (formerly CashBox) 27.0.2 to ProdTest on Tuesday, July 21, 2020 between 10:00 am and 9:00 pm Pacific Time.

As a matter of process, back-end database updates are deployed on Day 1 and application server updates are deployed the following day, Day 2.

Simultaneously with this Release Deployment, our renewed SSL certificate for our ProdTest SOAP API Endpoint soap.prodtest.sj.vindicia.com will be deployed as well.
This will occur on Day 2 of this Release Deployment, when our application servers are updated.

If you are caching your API certificates, please reach out to us at https://clientsupport.vindicia.com or support@vindicia.com and we will provide you the updated one.
The prior certificate will expire on August 7 at 5:00am PST.

This change will not affect merchants who do not cache their API certificates .

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Jul 10, 20:50 PDT
Resolved - This incident has been resolved.
Jul 21, 06:02 PDT
Monitoring - The issue has been fixed and the Prodtest API and portal are available. We are monitoing all components closely.
Jul 20, 19:14 PDT
Identified - The issue has been identified and engineers are working to restore performance.
Jul 20, 17:52 PDT
Investigating - Vindicia's ProdTest environment is degraded. Our Engineers are actively working to fix it.
We will keep you posted on the progress.
If you have any questions, please submit a ticket to https://clientsupport.vindicia.com or send an email to support@vindicia.com
Jul 20, 17:33 PDT
Jul 20, 2020