All Systems Operational
API ? Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Production ? Operational
90 days ago
100.0 % uptime
Today
Staging ? Operational
90 days ago
100.0 % uptime
Today
Data Platform ? Operational
Portal Report 1.0 Operational
Email notifications ? Operational
Salesforce Connector Operational
Zendesk ? Operational
Avalara ? Operational
Chase Paymentech ? Operational
Paypal ? Operational
FDMS ? Operational
PayU ? Operational
Litle/Vantiv/WorldPay ? Operational
CardinalCommerce ? Operational
Knowledgebase ? Operational
Retain ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
STAGING : Retain 2024.10 Deployment Oct 15, 2024 13:00 - Oct 16, 2024 18:30 UTC
Vindicia will deploy Retain 2024.10 to STAGING from Tuesday, October 15th, 2024 at 13:00 until Wednesday, October 16th, 2024 at 18:30 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Posted on Oct 02, 2024 - 22:11 UTC
STAGING : Subscribe 2024.10 Deployment Oct 15, 2024 13:00 - Oct 16, 2024 04:00 UTC
Vindicia will deploy Subscribe 2024.10 to STAGING from Tuesday, October 15th, 2024 at 13:00 until Wednesday, October 16th, 2024 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Posted on Oct 02, 2024 - 22:09 UTC
PRODUCTION : Retain 2024.10 Deployment Oct 22, 2024 13:00 - Oct 23, 2024 18:30 UTC
Vindicia will deploy Retain 2024.10 to PRODUCTION from Tuesday, October 22nd, 2024 at 13:00 until Wednesday, October 23rd, 2024 at 18:30 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Posted on Oct 02, 2024 - 22:12 UTC
PRODUCTION : Subscribe 2024.10 Deployment Oct 22, 2024 13:00 - Oct 23, 2024 04:00 UTC
Vindicia will deploy Subscribe 2024.10 to PRODUCTION from Tuesday, October 22nd, 2024 at 13:00 until Wednesday, October 23rd, 2024 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Posted on Oct 02, 2024 - 22:10 UTC
Past Incidents
Oct 3, 2024

No incidents reported today.

Oct 2, 2024
Completed - The scheduled maintenance has been completed.
Oct 2, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 03:00 UTC
Scheduled - Vindicia has scheduled a maintenance window for production, which will take place from 03:00 UTC to 09:00 UTC on Wednesday October 2, 2024.

During this maintenance window there might be brief periods of service degradation where API's might fail.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Sep 26, 22:33 UTC
Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024
Completed - The scheduled maintenance has been completed.
Sep 25, 21:30 UTC
Update - Update : The scheduled maintenance window for PRODUCTION is extended for 3 hours from 18:30 UTC to 21:30 UTC on Wednesday September 25th , 2024.
Sep 25, 18:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 13:00 UTC
Scheduled - Vindicia will deploy Retain 2024.09 to Production from Tuesday, September 24th , 2024 at 13:00 UTC until Wednesday September 25th , 2024 at 18:30 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Sep 8, 02:38 UTC
Completed - The scheduled maintenance has been completed.
Sep 25, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 13:00 UTC
Scheduled - Vindicia will deploy Subscribe 2024.09 to Production from Tuesday, September 24th , 2024 at 13:00 UTC until Wednesday September 25th , 2024 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Sep 6, 20:33 UTC
Sep 24, 2024
Resolved - This incident has been resolved.
Sep 24, 15:06 UTC
Update - We are continuing to investigate this issue.
Sep 12, 00:06 UTC
Investigating - Retain dashboard "Summary Analysis", "Submission Analysis" and "Captured Analysis Summary" tabs showing understated revenue for Submitted transactions for some merchants. Other functionality of the Dashboard is working as expected.

Our engineers are investigating the issue. We will update this trustpost once the issue has been corrected. We appreciate your patience.

If you have questions, please post a ticket at https://clientsupport.vindicia.com, or send email to support@vindicia.com.

Sep 11, 19:55 UTC
Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

Sep 20, 2024

No incidents reported.

Sep 19, 2024

No incidents reported.