All Systems Operational
API ? Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Production ? Operational
90 days ago
100.0 % uptime
Today
Staging ? Operational
90 days ago
100.0 % uptime
Today
Data Platform ? Operational
Portal Report 1.0 Operational
Email notifications ? Operational
Salesforce Connector Operational
Zendesk ? Operational
Avalara ? Operational
Chase Paymentech ? Operational
Paypal ? Operational
FDMS ? Operational
PayU ? Operational
Litle/Vantiv/WorldPay ? Operational
CardinalCommerce ? Operational
Knowledgebase ? Operational
Retain ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Vindicia is declaring a Staging database maintenance window for Subscribe and Retain on Friday, February 21st, 2025 between 08:00 UTC and 09:00 UTC.

During this maintenance window there will be up to 5 minutes of downtime between 08:30 UTC and 08:35 UTC where API call (REST/SOAP) will fail, SLM User Portal will not be available.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Posted on Feb 17, 2025 - 06:58 UTC
Vindicia has scheduled a maintenance window for Retain Staging, which will take place from 13:00 UTC to 16:00 UTC on Wednesday, March 5, 2025

During this maintenance window between 13:00 UTC and 16:00 UTC there might be brief periods of service degradation for Retain/ Retain UI Staging and there will be no impact in the Subscribe application

For any queries, feel free to raise a ticket at clientsupport.vindicia.com or reach out to us at support@vindicia.com.

Posted on Feb 13, 2025 - 00:17 UTC
Vindicia has scheduled a maintenance window for Retain Production, which will take place from 13:00 UTC to 16:00 UTC on Wednesday, March 12, 2025.

During this maintenance window between 13:00 UTC and 16:00 UTC there might be brief periods of service degradation for Retain/ Retain UI Production and there will be no impact in the Subscribe application.

For any queries, feel free to raise a ticket at clientsupport.vindicia.com or reach out to us at support@vindicia.com.

Posted on Feb 13, 2025 - 00:18 UTC
Vindicia is declaring a Production database maintenance window for Subscribe and Retain on Friday, March 14th, 2025 between 08:00 UTC and 09:00 UTC.

During this maintenance window there will be up to 5 minutes of downtime between 08:30 UTC and 08:35 UTC where API call (REST/SOAP) will fail, SLM User Portal will not be available, and Batch Billing will have processing delays.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Posted on Feb 17, 2025 - 07:02 UTC
Past Incidents
Feb 18, 2025

No incidents reported today.

Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025
Completed - The scheduled maintenance has been completed.
Feb 5, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 13:01 UTC
Scheduled - Vindicia will deploy Retain 2025.01 to Production from Tuesday, February 04th, 2025 at 13:00 until Wednesday, February 05th, 2025 at 18:30 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Jan 28, 22:12 UTC
Completed - The scheduled maintenance has been completed.
Feb 5, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 14:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 5, 13:55 UTC
Scheduled - Please note that Subscribe Portal 2.0 will undergo maintenance on Wednesday, February 5th, 2025, from 14:00 to 14:30 UTC. We will inform you once the maintenance is completed. Thank you for your patience

If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at support@vindicia.com.

Feb 5, 13:55 UTC
Completed - The scheduled maintenance has been completed.
Feb 5, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 13:00 UTC
Scheduled - Vindicia will deploy Subscribe 2025.01 to Production from Tuesday, February 04th, 2025 at 13:00 until Wednesday, February 05th, 2025 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Jan 28, 22:11 UTC
Feb 4, 2025