All Systems Operational
Uptime over the past 90 days. View historical uptime.
API ? Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Production ? Operational
90 days ago
100.0 % uptime
Today
Staging ? Operational
90 days ago
100.0 % uptime
Today
Data Platform ? Operational
Portal Report 1.0 Operational
Email notifications ? Operational
Salesforce Connector Operational
Zendesk ? Operational
Avalara ? Operational
Chase Paymentech ? Operational
Paypal ? Operational
FDMS ? Operational
PayU ? Operational
Litle/Vantiv/WorldPay ? Operational
CardinalCommerce ? Operational
Knowledgebase ? Operational
Retain ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Staging Database Maintenance on Thursday, September 12, 2024 Sep 12, 2024 12:00-15:00 UTC
Vindicia is declaring a Staging database maintenance window for Subscribe and Retain on Thursday, September 12, 2024 between 12:00 UTC and 15:00 UTC.

During this maintenance window there will be up to 60 minutes of downtime between 12:00 UTC and 15:00 UTC where API call (REST/SOAP) may fail and user portal may not be available.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Sep 05, 2024 - 05:38 UTC
STAGING : Retain 2024.09 Deployment Sep 17, 2024 13:00 - Sep 18, 2024 18:30 UTC
Vindicia will deploy Retain 2024.09 to STAGING from Tuesday, September 17th , 2024 at 13:00 UTC until Wednesday September 18th, 2024 at 18:30 UTC

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Sep 08, 2024 - 02:38 UTC
STAGING : Subscribe 2024.09 Deployment Sep 17, 2024 13:00 - Sep 18, 2024 04:00 UTC
Vindicia will deploy Subscribe 2024.09 to STAGING from Tuesday, September 17th , 2024 at 13:00 UTC until Wednesday September 18th , 2024 at 04:00 UTC.


We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Sep 06, 2024 - 20:32 UTC
PRODUCTION : Retain 2024.09 Deployment Sep 24, 2024 13:00 - Sep 25, 2024 18:30 UTC
Vindicia will deploy Retain 2024.09 to Production from Tuesday, September 24th , 2024 at 13:00 UTC until Wednesday September 25th , 2024 at 18:30 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Sep 08, 2024 - 02:38 UTC
PRODUCTION : Subscribe 2024.09 Deployment Sep 24, 2024 13:00 - Sep 25, 2024 04:00 UTC
Vindicia will deploy Subscribe 2024.09 to Production from Tuesday, September 24th , 2024 at 13:00 UTC until Wednesday September 25th , 2024 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Sep 06, 2024 - 20:33 UTC
Past Incidents
Sep 10, 2024
Production : Maintenance Window on Tuesday September 10, 2024 from 10:30 UTC to 14:30 UTC
Completed - The scheduled maintenance has been completed.
Sep 10, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 10:30 UTC
Scheduled - Vindicia has scheduled a maintenance window for Production, which will take place from 10:30 to 14:30 UTC on Tuesday September 10, 2024

During this maintenance window between 10:30 UTC and 11:30 UTC there may be brief periods where Portal, Reports and Dashboards may not be available.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Sep 5, 19:25 UTC
Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024
Production : Database Maintenance on Wednesday, September 4, 2024
Completed - The scheduled maintenance has been completed.
Sep 4, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 03:00 UTC
Scheduled - Vindicia is declaring a Production database maintenance window for Subscribe and Retain on Wednesday, September 4, 2024 between 03:00 UTC and 04:00 UTC.

During this maintenance window there will be up to 120 seconds of service degradation where API calls may fail.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Aug 27, 21:29 UTC
Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024
Staging : Database Maintenance on Friday, August 30, 2024
Completed - The scheduled maintenance has been completed.
Aug 30, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 03:00 UTC
Scheduled - Vindicia is declaring a Staging database maintenance window for Subscribe and Retain on Friday, August 30, 2024 between 03:00 UTC and 04:00 UTC.

During this maintenance window there will be up to 120 seconds of service degradation where API calls may fail.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Aug 27, 21:30 UTC
Aug 29, 2024

No incidents reported.

Aug 28, 2024
PRODUCTION : Retain 2024.08 Deployment
Completed - The scheduled maintenance has been completed.
Aug 28, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 13:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 13, 22:57 UTC
Scheduled - Vindicia will deploy Retain 2024.08 to PRODUCTION from Tuesday, August 27th, 2024 at 13:00 until Wednesday, August 28th, 2024 at 18:30 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Aug 7, 21:16 UTC
Production: Chase Paymentech Maintenance on Wednesday, August 28, 2024
Completed - The scheduled maintenance has been completed.
Aug 28, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 08:30 UTC
Scheduled - Vindicia is declaring a Production maintenance window on Wednesday, August 28, 2024 from 08:30 UTC to 09:00 UTC.

Please note that this will only affect customers who utilise Chase Paymentech as a payment processor in Production environment.

Customers using Chase Paymentech payment processor in Production may experience higher-than-normal declines to transactions, during this maintenance window.

If you have any questions ,please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com
Aug 26, 12:54 UTC
PRODUCTION : Subscribe 2024.08 Deployment
Completed - The scheduled maintenance has been completed.
Aug 28, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 13:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 13, 22:52 UTC
Scheduled - Vindicia will deploy Subscribe 2024.08 to PRODUCTION from Tuesday, August 27th, 2024 at 13:00 until Wednesday, August 28th, 2024 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Aug 7, 21:15 UTC
Aug 27, 2024
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