Monitoring - Vindicia has a robust Business Continuity Plan in response to the COVID-19 situation. Our cross-functional committee is meeting daily to ensure business continuity in support of our customers, partners and employees around the globe.

We are taking all precautions to ensure our business will carry on as normal, including when and if our employees are required to work from home. Our systems have been tested and checks are in place to make sure Vindicia is able to function as well remotely as it does when our employees are on-site. These systems are regularly tested and backed up as part of our ongoing risk management processes.

As the outbreak develops, we will continue to follow the advice of local authorities and make pragmatic decisions where necessary. Currently there is no impact to Vindicia that would affect services to our customers, and we have contacted all our suppliers to mitigate any risk from them as well.

Our top priority is to ensure we are doing all we can to minimize risk and keep our employees, customers and partners safe and healthy and your business fully operational.

We have taken a number of precautionary measures in our offices to protect against the virus, including reminding all our employees about the guidance given by local health officials and regularly updating all employees across all markets.

We will instruct our employees to work from home where that is advised by local authorities and we are advising employees to avoid travel where possible. Where travel is necessary, we are following guidelines from health authorities and our customers.

Should you have any questions regarding Vindicia’s business continuity plan for COVID-19, please contact your Account Manager or myself.

Thank you for your trust and loyalty. We are confident and committed to serving your business. If there is any way we can help you further as you deal with this evolving global situation please let us know.

Best,
Sharath Dorbala
CEO
Mar 18, 10:19 PDT
API ? Operational
Portal ? Operational
Prodtest ? Operational
Salesforce Connector Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 2, 2020

No incidents reported today.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020
Resolved - We have monitored for a brief period and the billing has resumed normal processing. In case of any issues encountered kindly raise support ticket to have it investigated.
Mar 26, 07:54 PDT
Monitoring - Our engineering/operations team have fixed the issue and we will continue to monitor our application. Don't hesitate to raise a support ticket in case of any issues/questions related to the incident occurred.
Mar 26, 05:13 PDT
Identified - The issue has been identified and the engineering team is working on the fix. We'll keep you posted with the progress on this incident.
Mar 26, 03:26 PDT
Investigating - Vindicia has encountered Real time billing issues which might be impacting billing. This is currently being addressed as the highest priority. Further communication on the status and resolution will be posted when additional information is available.
Mar 26, 02:16 PDT
Mar 25, 2020
Completed - The scheduled maintenance has been completed.
Mar 25, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 10:00 PDT
Scheduled - Vindicia will deploy Subscribe (formerly CashBox) 26.0.3 to Production on Wednesday, March 25, 2020 between 10:00 am and 9:00 pm Pacific Time.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge base at https://knowledge.vindicia.com/Release_Notes.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Mar 23, 15:58 PDT
Resolved - This incident has been resolved.
Mar 25, 14:18 PDT
Investigating - Some Vindicia merchants may currently be experiencing connectivity issues. This is currently being addressed as the highest priority. Further communication on the status and resolution will be posted when additional information is available.
Mar 25, 12:33 PDT
Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020
Completed - The scheduled maintenance has been completed.
Mar 19, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 10:00 PDT
Scheduled - Vindicia is declaring server maintenance in Production Tuesday, March 17th, 2020, between 10:00 am - 8:00 pm PDT and Thursday, March 19th, 2020, between 10:00 am - 8:00 pm PDT.

We do not anticipate any disruption to service.

If you have questions, please submit a ticket at https://clientsupport.vindicia.com or email support@vindicia.com.
Mar 16, 17:59 PDT