All Systems Operational
Uptime over the past 90 days. View historical uptime.
API ? Operational
Portal ? Operational
Salesforce Connector Operational
Staging ? Operational
Production ? Operational
90 days ago
99.94 % uptime
Today
Data Platform ? Operational
90 days ago
100.0 % uptime
Today
Zendesk ? Operational
Chase Paymentech ? Operational
Paypal ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
PRODUCTION: Reports 2.0 Data Unavailable between August 18, 2022 - August 21, 2022 Aug 18, 02:00 - Aug 21, 02:00 UTC
Reports 2.0 will not have updated data in Production for the time period of August 18, 2022 to August 21st, 2022 due to due to system maintenance.

Users will be able to generate reports for this period of time from Reports 1.0 platform.

If you have any questions please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Jul 19, 17:31 UTC
STAGING: Subscribe 2022.08 Deployment Aug 23, 16:00 - Aug 24, 04:00 UTC
Vindicia will deploy Subscribe 2022.08 to STAGING from Tuesday, August 23rd, 2022 at 16:00 until Wednesday, August 24th, 2022 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Aug 5, 21:24 UTC
Updating TLS certificates in Production : API and PORTAL endpoints Aug 24, 00:00-01:00 UTC
The following TLS certificates will expire in Production on Wednesday, August 24th, 2022 at 12am UTC

api.vindicia.com
portal.vindicia.com

There should be no downtime or customer impact outside of those merchants who pre-cache our API or PORTAL endpoints.

If you are caching these certificates, or have any questions regarding this maintenance update, please reach out to us at https://clientsupport.vindicia.com or support@vindicia.com and we will provide you the updated one.
Posted on Jul 1, 23:45 UTC
PRODUCTION: Subscribe 2022.08 Deployment Aug 30, 16:00 - Aug 31, 04:00 UTC
Vindicia will deploy Subscribe 2022.08 to PRODUCTION from Tuesday, Aug 30th, 2022 at 16:00 until Wednesday, August 31st, 2022 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Aug 8, 16:17 UTC
Past Incidents
Aug 17, 2022
PRODUCTION: Subscribe and Retain database maintenance on August 16th, 2022
Completed - Our services are back up and are no longer experiencing a service degradation.

All Vindicia services, REST and SOAP APIs, as well as Vindicia Portal are back online and up and running. All API calls will now work as expected.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com
Aug 17, 01:29 UTC
Update - We are currently experiencing service degradation during this maintenance window.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com
Aug 16, 23:39 UTC
Update - Our scheduled production downtime has been completed.

All Vindicia services, REST and SOAP APIs, as well as Vindicia Portal are back online and up and running. All API calls will now work as expected.

Please note that although our services are back online, we are still undergoing a non-impacting maintenance window until Wednesday, August 17th, 2022 at 00:00 UTC

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com
Aug 16, 23:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 21:00 UTC
Update - REMINDER:

Vindicia is scheduling a database maintenance for Subscribe and Retain in PRODUCTION from Tuesday, August 16th, 2022 at 21:00 UTC until Wednesday, August17th, 2022 at 00:00 UTC.

DURING THIS MAINTENANCE WINDOW,
THERE WILL BE 60 MINUTES OF DOWNTIME ON August 16th, 2022 FROM 22:00 to 23:00 UTC AND THE PRODUCTION ENVIRONMENT WILL NOT BE AVAILABLE DURING THIS PERIOD.

Please note that all API calls (REST,SOAP) will fail during this 60-minute window and batch billing may have processing delays.

The API calls (REST,SOAP) and User Portal will be available for the remaining period of the window.

If you have any questions,
please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com
Aug 16, 16:18 UTC
Update - REMINDER:

Vindicia is scheduling a database maintenance for Subscribe and Retain in PRODUCTION from Tuesday, August 16th, 2022 at 21:00 UTC until Wednesday, August17th, 2022 at 00:00 UTC.

DURING THIS MAINTENANCE WINDOW,
THERE WILL BE 60 MINUTES OF DOWNTIME ON August 16th, 2022 FROM 22:00 to 23:00 UTC AND THE PRODUCTION ENVIRONMENT WILL NOT BE AVAILABLE DURING THIS PERIOD.

Please note that all API calls (REST,SOAP) will fail during this 60-minute window and batch billing may have processing delays.

The API calls (REST,SOAP) and User Portal will be available for the remaining period of the window.

If you have any questions,
please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com
Jul 15, 21:07 UTC
Scheduled - Vindicia is scheduling a database maintenance for Subscribe and Retain in PRODUCTION from Tuesday, August 16th, 2022 at 21:00 UTC until Wednesday, August17th, 2022 at 00:00 UTC.

DURING THIS MAINTENANCE WINDOW,
THERE WILL BE 60 MINUTES OF DOWNTIME ON August 16th, 2022 FROM 22:00 to 23:00 UTC AND THE PRODUCTION ENVIRONMENT WILL NOT BE AVAILABLE DURING THIS PERIOD.

Please note that all API calls (REST,SOAP) will fail during this 60-minute window and batch billing may have processing delays.

The API calls (REST,SOAP) and User Portal will be available for the remaining period of the window.

If you have any questions,
please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com
Jun 13, 21:46 UTC
Aug 16, 2022
Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022
PRODUCTION: Avalara sales tax calculation service degradation
Resolved - Avalara reported a service degradation of their Avalara Tax Calculation service between 18:40 UTC and 19:13 UTC.

This incident may have impacted our customers who utilizes Avalara as their tax calculation engine. Details regarding this incident can be found on Avalara's status page located at https://status.avalara.com/incidents/j1gsplddvftm.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Aug 9, 18:30 UTC
Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

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