All Systems Operational
API ? Operational
Portal ? Operational
Prodtest ? Operational
Salesforce Connector Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PRODUCTION : CashBox 25.0.4 Deployment - Day 1 of 2 Oct 22, 10:00-21:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 18, 05:45 PDT
Scheduled - Vindicia will be deploying CashBox 25.0.4 to Production on Tuesday, Oct 22nd, 2019, between 10:00 AM and 9:00 PM Pacific Time.

As a matter of process, we deploy the database updates on day one and the front end web servers the following day.

We do not anticipate any disruption to service.

If you have questions, please submit a ticket at https://:clientsupport.vindicia.com or email support@vindicia.com
Oct 18, 04:23 PDT
PRODUCTION : CashBox 25.0.4 Deployment - Day 2 of 2 Oct 23, 10:00-21:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 18, 05:48 PDT
Scheduled - Vindicia will be deploying CashBox 25.0.4 to Production on Wednesday, Oct 23rd, 2019, between 10:00 AM and 9:00 PM Pacific Time.

As a matter of process, we deploy the database updates on day one and the front end web servers the following day.

We do not anticipate any disruption to service.

If you have questions, please submit a ticket at https://:clientsupport.vindicia.com or email support@vindicia.com
Oct 18, 04:24 PDT
Past Incidents
Oct 20, 2019

No incidents reported today.

Oct 19, 2019

No incidents reported.

Oct 18, 2019

No incidents reported.

Oct 17, 2019

No incidents reported.

Oct 16, 2019
ProdTest: CashBox 25.0.4 Deployment - Day 2 of 2
Completed - The scheduled maintenance has been completed.
Oct 16, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 10:00 PDT
Scheduled - Vindicia will be deploying CashBox 25.0.4 to ProdTest on Wednesday, October 16th, 2019 between 10:00 AM and 9:00 PM Pacific Time.
As a matter of process, back-end database updates are deployed on Day 1 and front-end web server updates are deployed the following day, Day 2. We do not anticipate any disruption to service.
If you have questions, please submit a ticket at https://:clientsupport.vindicia.com or email support@vindicia.com
Oct 15, 08:16 PDT
Oct 15, 2019
ProdTest: CashBox 25.0.4 Deployment - Day 1 of 2
Completed - The scheduled maintenance has been completed.
Oct 15, 21:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 10:01 PDT
Scheduled - Vindicia will be deploying CashBox 25.0.4 to ProdTest on Tuesday, October 15th, 2019 between 10:00 AM and 9:00 PM Pacific Time.
As a matter of process, back-end database updates are deployed on Day 1 and front-end web server updates are deployed the following day, Day 2. We do not anticipate any disruption to service.
If you have questions, please submit a ticket at https://:clientsupport.vindicia.com or email support@vindicia.com
Oct 15, 08:09 PDT
Oct 14, 2019
Production: Elevated API response times detected
Resolved - Issue has been resolved.
Oct 14, 13:28 PDT
Monitoring - The issue has been resolved. We are continuing to monitor the system.
Oct 9, 20:32 PDT
Investigating - Vindicia is encountering elevated call times again. Engineers are actively working this issue now.
Oct 9, 17:49 PDT
Monitoring - Vindicia encountered elevated call times this afternoon, Engineers have identified the issue and have resolved it. Issue is resolved by 4.05 pm PDT. We are currently monitoring for any signs of service degradation.

If you have questions, please submit a ticket at https://clientsupport.vindicia.com or email support@vindicia.com.
Oct 9, 17:30 PDT
Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019
Server Maintenance - Non-Service impacting
Completed - The scheduled maintenance has been completed.
Oct 9, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 09:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 8, 09:52 PDT
Scheduled - Vindicia is declaring a server maintenance in Production on Oct 8th 2019 between 9:00 am - 9:00 pm PDT. We do not anticipate any disruption to service.

If you have questions, please submit a ticket at https://clientsupport.vindicia.com or email support@vindicia.com.
Oct 7, 16:03 PDT
Oct 8, 2019
Server Maintenance - Non-Service impacting
Completed - The scheduled maintenance has been completed.
Oct 8, 21:00 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 8, 09:51 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:00 PDT
Scheduled - Vindicia is declaring a server maintenance in Production tomorrow, Oct 8th 2019 between 9:00 am - 9:00 pm PDT. We do not anticipate any disruption to service.

If you have questions, please submit a ticket at https://clientsupport.vindicia.com or email support@vindicia.com.
Oct 7, 16:00 PDT
Oct 7, 2019

No incidents reported.

Oct 6, 2019
Elevated network latency to Vindicia Production
Resolved - We have received confirmation from upstream network provider the network issue has been resolved. This incident will now be marked as closed.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Oct 6, 14:58 PDT
Monitoring - Elevated network latency has been attributed to issue encountered by upstream network provider and steps have been taken to mitigate impact. Network performance has been stable since 10:04am PDT and we will continue to monitor closely.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Oct 6, 12:21 PDT
Identified - We have identified the elevated network latency is due to upstream Internet links and are in the process of working with ISPs on the issue.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Oct 6, 10:01 PDT
Investigating - We're experiencing elevated network latency and are currently looking into the issue.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Oct 6, 09:08 PDT
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