All Systems Operational
API ? Operational
Portal ? Operational
Prodtest ? Operational
Salesforce Connector Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 20, 2019

No incidents reported today.

Jul 19, 2019

No incidents reported.

Jul 18, 2019

No incidents reported.

Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019
Completed - The scheduled maintenance has been completed.
Jul 10, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 09:00 PDT
Scheduled - Vindicia will be deploying CashBox 25.0.0 to Production on Wednesday, July 10th, 2019, between 09:00 AM and 9:00 PM Pacific Time.

As a matter of process, we deploy the database updates on day one and the front end web servers the following day.

We do not anticipate any disruption to service.

If you have questions, please submit a ticket at https://:clientsupport.vindicia.com or email support@vindicia.com
Jul 1, 10:55 PDT
Jul 9, 2019
Completed - The scheduled maintenance has been completed.
Jul 9, 22:25 PDT
Update - Vindicia is extending the deployment window until 23:00 (PDT) 7/9/2019

We do not anticipate any disruption to service.

If you have questions, please submit a ticket at https://:clientsupport.vindicia.com or email support@vindicia.com
Jul 9, 20:23 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 09:00 PDT
Scheduled - Vindicia will be deploying CashBox 25.0.0 to Production on Tuesday, July 9th, 2019, between 09:00 AM and 9:00 PM Pacific Time.

As a matter of process, we deploy the database updates on day one and the front end web servers the following day.

We do not anticipate any disruption to service.

If you have questions, please submit a ticket at https://:clientsupport.vindicia.com or email support@vindicia.com
Jul 1, 10:53 PDT
Resolved - We have been successful following-up with Chase Paymentech and resolving this issue. You should no longer be experiencing this issue in Prodtest. Apologies for the inconvenience.
Jul 9, 14:08 PDT
Update - We are continuing to investigate this issue.
Jul 9, 12:51 PDT
Investigating - Merchants using Chase Paymentech -- in ProdTest only -- are unable to connect to this payment processor. This is an issue that Vindicia is investigating for remediation. This alert will be updated again once we have more information available to share.

If you have related questions, please submit a ticket at https://:clientsupport.vindicia.com or email support@vindicia.com
Jul 9, 12:51 PDT
Jul 8, 2019
Completed - The scheduled maintenance has been completed.
Jul 8, 23:23 PDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 22:51 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 22:50 PDT
Scheduled - VIndicia is declaring a one hour Production Server Maintenance window immediately -- with no disruption to our merchants activities.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or send an email to support@vindicia.com
Jul 8, 22:49 PDT
Completed - The scheduled maintenance has been completed.
Jul 8, 17:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 07:45 PDT
Scheduled - Vindicia is declaring a Prodtest maintenance window for Monday, July, 8th 2019, between 8:00 AM and 5:00 PM Pacific Time.
We do not expect any disruption to service.
If you have any questions, please post a ticket to https://clientsupport.vindicia.com or email support@vindicia.com
Jul 5, 23:34 PDT
Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.