All Systems Operational

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Production Operational
90 days ago
100.0 % uptime
Today
Staging Operational
90 days ago
100.0 % uptime
Today
Data Platform Operational
Portal Report 1.0 Operational
Email notifications Operational
Salesforce Connector Operational
Zendesk Operational
Avalara Operational
Chase Paymentech Operational
Paypal Operational
FDMS Operational
PayU Operational
Litle/Vantiv/WorldPay Operational
CardinalCommerce Operational
Knowledgebase Operational
Retain Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 7, 2026

No incidents reported today.

Aug 6, 2026

TLS 1.3 enablement and TLS 1.2 strong cipher update in Production on Thursday, August 6, 2026 - EXTENDED
Completed - The scheduled maintenance has been completed.
Aug 6, 13:00 UTC
Update - Update : Scheduled maintenance is extended by 2hrs from 11:00 UTC to 13:00 UTC on Thursday, August 6, 2026
Aug 6, 10:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 09:00 UTC
Scheduled - Vindicia will update TLS configuration on Vindicia CashBox Production endpoints (Portal, REST API, and SOAP) on Production Thursady, August 6, 2026 between 09:00 UTC to 11:00 UTC.

As part of ongoing security and PCI compliance improvements, we will:
• Enable TLS 1.3
• Remove weak TLS 1.2 cipher suites

Clients must support TLS 1.2 with modern cipher suites or TLS 1.3. Connections using outdated TLS libraries or weak ciphers may fail after this change.

We do not anticipate service disruption for clients already using modern TLS configurations. Please ensure your integrations are ready ahead of this date.

If you are caching these certificates, or have any questions regarding this maintenance update, please reach out to us at https://clientsupport.vindicia.com or support@vindicia.com to request the updated certificate.
Jul 31, 22:40 UTC

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

TLS 1.3 enablement and TLS 1.2 strong cipher update in Staging on Monday, August 3, 2026
Completed - The scheduled maintenance has been completed.
Aug 3, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 18:00 UTC
Scheduled - Vindicia will update TLS configuration on Vindicia CashBox Staging endpoints (Portal, REST API, and SOAP) on staging Monday, August 3, 2026 between 18:00 UTC to 20:00 UTC.

As part of ongoing security and PCI compliance improvements, we will:
• Enable TLS 1.3
• Remove weak TLS 1.2 cipher suites

Clients must support TLS 1.2 with modern cipher suites or TLS 1.3. Connections using outdated TLS libraries or weak ciphers may fail after this change.

We do not anticipate service disruption for clients already using modern TLS configurations. Please ensure your integrations are ready ahead of this date.

If you are caching these certificates, or have any questions regarding this maintenance update, please reach out to us at https://clientsupport.vindicia.com or support@vindicia.com to request the updated certificate.
Jul 31, 22:40 UTC

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

PRODUCTION : Retain 2026.07 Deployment
Completed - The scheduled maintenance has been completed.
Jul 30, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 13:00 UTC
Scheduled - Amdocs will deploy Vindicia Retain 2026.07 to PRODUCTION from Wednesday, July 29th, 2026 at 13:00 until Thursday, July 30th, 2026 at 18:30 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Jul 14, 22:42 UTC

Jul 29, 2026

PRODUCTION : Amdocs MarketONE Subscribe 2026.07 Deployment
Completed - The scheduled maintenance has been completed.
Jul 29, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 13:00 UTC
Scheduled - Amdocs MarketONE will deploy Subscribe 2026.07 to PRODUCTION from Tuesday, July 28th, 2026 at 13:00 UTC until Wednesday, July 29th, 2026 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://m1support.amdocs.com or contact m1support@amdocs.com.
Jul 14, 22:40 UTC

Jul 28, 2026

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

PRODUCTION: Possible Degradation in Vindicia services due to AWS issues
Resolved - This incident has been resolved.
Jul 24, 13:09 UTC
Investigating - Amazon AWS is experiencing degradation in service and partial outages. This may attribute to some errors or degradation in service on the Vindicia platform on both Staging and Production environments.
We will continue to closely monitor the system for any issues.
Jul 24, 12:31 UTC
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