Monitoring - Vindicia has a robust Business Continuity Plan in response to the COVID-19 situation. Our cross-functional committee is meeting daily to ensure business continuity in support of our customers, partners and employees around the globe.

We are taking all precautions to ensure our business will carry on as normal, including when and if our employees are required to work from home. Our systems have been tested and checks are in place to make sure Vindicia is able to function as well remotely as it does when our employees are on-site. These systems are regularly tested and backed up as part of our ongoing risk management processes.

As the outbreak develops, we will continue to follow the advice of local authorities and make pragmatic decisions where necessary. Currently there is no impact to Vindicia that would affect services to our customers, and we have contacted all our suppliers to mitigate any risk from them as well.

Our top priority is to ensure we are doing all we can to minimize risk and keep our employees, customers and partners safe and healthy and your business fully operational.

We have taken a number of precautionary measures in our offices to protect against the virus, including reminding all our employees about the guidance given by local health officials and regularly updating all employees across all markets.

We will instruct our employees to work from home where that is advised by local authorities and we are advising employees to avoid travel where possible. Where travel is necessary, we are following guidelines from health authorities and our customers.

Should you have any questions regarding Vindicia’s business continuity plan for COVID-19, please contact your Account Manager or myself.

Thank you for your trust and loyalty. We are confident and committed to serving your business. If there is any way we can help you further as you deal with this evolving global situation please let us know.

Best,
Sharath Dorbala
CEO
Mar 18, 10:19 PDT
API ? Operational
Portal ? Operational
Prodtest ? Operational
Salesforce Connector Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 29, 2020

No incidents reported today.

May 28, 2020

No incidents reported.

May 27, 2020
Completed - The scheduled maintenance has been completed.
May 27, 18:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 18:16 PDT
Scheduled - Vindicia deployed Subscribe (formerly CashBox) 27.0.0 to Production on
Tuesday, May 26 2020 between 10:00 am and 9:00 pm and also
Wednesday, May 27 2020 between 10:00 am and 5:00 pm Pacific Time


If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
May 27, 18:08 PDT
Resolved - This incident has been resolved.
May 27, 08:33 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 20:11 PDT
Update - We are continuing to investigate this issue.
May 26, 19:16 PDT
Update - We are continuing to investigate this issue.
May 26, 18:09 PDT
Investigating - We have been experiencing intermittent ProdTest REST API service since 4:22pm PDT today.
This is specific to https://api.prodtest.vindicia.com/ endpoint

We are currently investigating this issue with high priority and will update this post as we gather more information.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
May 26, 17:28 PDT
May 26, 2020
May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020
Completed - The scheduled maintenance has been completed.
May 20, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 10:00 PDT
Scheduled - Vindicia will deploy Subscribe (formerly CashBox) 27.0.0 to ProdTest on Wednesday, May 20, 2020 between 10:00 am and 9:00 pm Pacific Time.

As a matter of process, back-end database updates are deployed on Day 1 and front-end web server updates are deployed the following day, Day 2.

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
May 13, 14:53 PDT
May 19, 2020
Completed - The scheduled maintenance has been completed.
May 19, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 10:00 PDT
Scheduled - Vindicia will deploy Subscribe (formerly CashBox) 27.0.0 to ProdTest on Tuesday, May 19, 2020 between 10:00 am and 9:00 pm Pacific Time.

As a matter of process, back-end database updates are deployed on Day 1 and front-end web server updates are deployed the following day, Day 2.

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
May 13, 14:52 PDT
May 18, 2020
Resolved - This incident has been resolved.
May 18, 16:12 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 11:14 PDT
Investigating - Vindicia's ProdTest REST API endpoint has been experiencing intermittent service availability issues.

Please note that this may only affect Vindicia's customers who utilize our ProdTest REST API endpoint https://api.prodtest.vindicia.com.

Our Engineering team has been notified and is urgently working on a resolution. we will keep you updated on the progress.

If you have any questions, please contact https://clientsupport.vindicia.com or send an email to support@vindicia.com.
May 14, 11:05 PDT
May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.

May 15, 2020

No incidents reported.