All Systems Operational
Uptime over the past 90 days. View historical uptime.
API ? Operational
Portal ? Operational
Salesforce Connector Operational
Staging ? Operational
Production ? Operational
90 days ago
100.0 % uptime
Today
Production: Flatfile Operational
90 days ago
100.0 % uptime
Today
Data Platform ? Operational
90 days ago
99.61 % uptime
Today
Portal Report 1.0 Operational
90 days ago
100.0 % uptime
Today
Email notifications ? Operational
Zendesk ? Operational
Avalara ? Operational
Chase Paymentech ? Operational
Paypal ? Operational
FDMS ? Operational
PayU ? Operational
WorldPay Operational
CardinalCommerce ? Operational
Retain Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Production database maintenance for Retain portal file upload feature on Monday, September 25th 2023 Sep 25, 2023 05:00-06:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 25, 2023 - 11:34 UTC
Update - Vindicia is declaring a Production database maintenance for Retain portal file upload feature on Monday, September 25th 2023 at 05:00 until Monday, September 25th 2023 at 06:00 UTC.
During the maintenance window, there will be downtime of about 60 minutes where the users will not be able to upload transactions using file upload feature of Retain portal. The service downtime will be between 05:00 and 06:00 UTC. Direct API integrations will not be impacted.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Aug 25, 2023 - 07:57 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 24, 2023 - 08:44 UTC
Scheduled - Vindicia is declaring a Production database maintenance for file upload feature update on Monday, September 25th 2023, 05:00 until Monday, September 25th 2023, 06:00 UTC.
During the maintenance window, there will be downtime of about 60 minutes where the users will not be able to upload transactions in production using file upload feature. The service downtime will be between 05:00 and 06:00 UTC.
If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Aug 24, 2023 - 08:43 UTC
PRODUCTION : Subscribe 2023.09 Deployment Sep 26, 2023 13:00 - Sep 27, 2023 04:00 UTC
Vindicia will deploy Subscribe 2023.09 to PRODUCTION from Tuesday, September 26th, 2023 at 13:00 until Wednesday, September 27th, 2023 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the knowledge base at
https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com
Posted on Sep 06, 2023 - 20:00 UTC
Past Incidents
Sep 21, 2023

No incidents reported today.

Sep 20, 2023
STAGING : Subscribe 2023.09 Deployment
Completed - The scheduled maintenance has been completed.
Sep 20, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 13:00 UTC
Scheduled - Vindicia will deploy Subscribe 2023.09 to STAGING from Tuesday, September 19th, 2023 at 13:00 until Wednesday, September 20th, 2023 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the knowledge base at
https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com
Sep 6, 20:01 UTC
Sep 19, 2023
Sep 18, 2023
Portal Dashboards Maintenance - 18th September 2023
Completed - The scheduled maintenance has been completed.
Sep 18, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 04:30 UTC
Scheduled - On September 18, 2023, from 04:30 UTC to 06:30 UTC, Vindicia plans to update Portal Dashboard.The portal's dashboard won't be accessible during this maintenance.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com
Sep 12, 13:30 UTC
Sep 17, 2023
Staging | Filedatagateway / firstdataclient connectivity is down
Resolved - This incident has been resolved.
Sep 17, 02:38 UTC
Investigating - We are currently investigating this issue.
Sep 16, 21:09 UTC
Sep 16, 2023
Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023
Production : Catalina Database Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 04:30 UTC
Scheduled - Vindicia is declaring a Catalina Production database maintenance window on Monday, September 11 2023 at 04:30 until Monday, September 11 2023 at 07:30 UTC.

During the maintenance window, there will be downtime of about 90 minutes where the users will not be able to run Reports 2.0 and not able to access Portal dashboard. The service downtime will be between 05:00 and 06:30 UTC.

The users can use Report 1.0 as a temporary workaround.

We don't anticipate any other impacts beyond Reports 2.0 and Portal Dashboards

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Aug 15, 00:14 UTC
Portal Dashboards Maintenance- 11 Septemper, 2023
Completed - The scheduled maintenance has been completed.
Sep 11, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 04:30 UTC
Scheduled - Vindicia is planning to update Portal Dashboards on 11 September 2023, 04:30 UTC to 06:30 UTC, which will cause 2 hours downtime.
This will affect only the users who uses dashboard on Portal 2.0.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com
Aug 25, 16:16 UTC
Production | Portal 2.0 performance degradation
Resolved - This incident has been resolved.
Sep 11, 01:55 UTC
Monitoring - The incident has been resolved. We are monitoring it.
Sep 11, 01:40 UTC
Investigating - Portal 2.0 is experiencing an issues. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Sep 11, 01:31 UTC
Sep 10, 2023

No incidents reported.

Sep 9, 2023
Production: Vindicia Knowledge Center Maintenance Window on Saturday, September 9, 2023 from 07:00 to 09:00 UTC
Completed - The scheduled maintenance has been completed.
Sep 9, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 07:00 UTC
Scheduled - Vindicia Knowledge Center (https://docs.vindicia.com/) will be having a maintenance window from 07:00 to 09:00 UTC on Saturday, September 9, 2023.

During this time, the Knowledge Center may experience between 1 to 20 minutes of downtime.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Sep 8, 20:55 UTC
Sep 8, 2023
STAGING : Catalina Database Maintenance
Completed - The scheduled maintenance has been completed.
Sep 8, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 06:00 UTC
Scheduled - Vindicia is declaring a Catalina Staging database maintenance window on Friday, September 8th 2023 at 06:00 until Friday, September 8th 2023 at 06:30 UTC.

During the maintenance window, there will be fluctuation in service of about 30 minutes where the users will not be able to run Reports 2.0.

The users can use Report 1.0 as a temporary workaround. The service downtime window will be between 06:00 and 06:30 UTC.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Sep 6, 12:29 UTC
Sep 7, 2023

No incidents reported.

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