All Systems Operational
Uptime over the past 90 days. View historical uptime.
API ? Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Production ? Operational
90 days ago
100.0 % uptime
Today
Staging ? Operational
90 days ago
100.0 % uptime
Today
Data Platform ? Operational
Portal Report 1.0 Operational
Email notifications ? Operational
Salesforce Connector Operational
Zendesk ? Operational
Avalara ? Operational
Chase Paymentech ? Operational
Paypal ? Operational
FDMS ? Operational
PayU ? Operational
Litle/Vantiv/WorldPay ? Operational
CardinalCommerce ? Operational
Knowledgebase ? Operational
Retain ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Production : Database Maintenance on Tuesday, November 12, 2024 Nov 12, 2024 18:00-19:00 UTC
Vindicia is declaring a Production database maintenance window for Retain on Tuesday, November 12, 2024 between 18:00 UTC and 19:00 UTC.

During this maintenance window there will be up to 120 seconds of service degradation where API calls may fail.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Oct 11, 2024 - 23:44 UTC
Past Incidents
Oct 23, 2024
PRODUCTION : Retain 2024.10 Deployment
Completed - The scheduled maintenance has been completed.
Oct 23, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 13:00 UTC
Scheduled - Vindicia will deploy Retain 2024.10 to PRODUCTION from Tuesday, October 22nd, 2024 at 13:00 until Wednesday, October 23rd, 2024 at 18:30 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Oct 2, 22:12 UTC
Production: Portal Dashboard Maintenance on Wednesday, October 23rd, 2024 from 09:30 AM UTC to 12:30 PM UTC
Completed - The scheduled maintenance has been completed.
Oct 23, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 09:30 UTC
Scheduled - Vindicia Production Portal Dashboard will be having maintenance window from 09:30 AM UTC to 12:30 PM UTC on Wednesday, October 23rd, 2024.

This will affect only the users that access the Portal Dashboard.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Oct 22, 07:44 UTC
PRODUCTION : Subscribe 2024.10 Deployment
Completed - The scheduled maintenance has been completed.
Oct 23, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 13:00 UTC
Scheduled - Vindicia will deploy Subscribe 2024.10 to PRODUCTION from Tuesday, October 22nd, 2024 at 13:00 until Wednesday, October 23rd, 2024 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Oct 2, 22:10 UTC
Oct 22, 2024
Oct 21, 2024
Staging : Database Maintenance on Monday, October 21, 2024
Completed - The scheduled maintenance has been completed.
Oct 21, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 18:00 UTC
Scheduled - Vindicia is declaring a Staging database maintenance window for Retain on Monday, October 21, 2024 between 18:00 UTC and 19:00 UTC.

During this maintenance window there will be up to 120 seconds of service degradation where API calls may fail.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Oct 11, 23:44 UTC
Production : Portal 2.0 dashboard unavailable
Resolved - This incident has been resolved.
Oct 21, 10:17 UTC
Update - We are continuing to investigate this issue.
Oct 21, 09:39 UTC
Investigating - Portal 2.0 dashboard is currently unavailable. Vindicia Engineers are working on the problem and will keep you updated on any developments.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Oct 21, 09:31 UTC
Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024
Production : Portal 2.0 dashboard unavailable.
Resolved - This incident has been resolved.
Oct 18, 16:56 UTC
Investigating - Portal 2.0 dashboard is currently unavailable. Vindicia Engineers are working on the problem and will keep you updated on any developments.

If you need to run reports, please continue to use Reports 1.0 as a workaround. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Oct 18, 12:43 UTC
Production: PayPal Maintenance may affect APIs that utilize PayPal Payment Methods
Completed - The scheduled maintenance has been completed.
Oct 18, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 03:00 UTC
Scheduled - PayPal is declaring a Production maintenance window on Friday, 18 Oct 2024 03:00 UTC until Friday, 22 Oct 2022 09:30 UTC.

Since PayPal is one of the payment methods we support, our merchants and their customers using PayPal payment methods may experience higher-than-normal declines to transactions, during this maintenance window.

Please note that this will only affect customers who utilize PayPal as a payment method.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Oct 11, 21:10 UTC
Oct 17, 2024

No incidents reported.

Oct 16, 2024
STAGING : Retain 2024.10 Deployment
Completed - The scheduled maintenance has been completed.
Oct 16, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 13:00 UTC
Scheduled - Vindicia will deploy Retain 2024.10 to STAGING from Tuesday, October 15th, 2024 at 13:00 until Wednesday, October 16th, 2024 at 18:30 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Oct 2, 22:11 UTC
STAGING : Subscribe 2024.10 Deployment
Completed - The scheduled maintenance has been completed.
Oct 16, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 13:00 UTC
Scheduled - Vindicia will deploy Subscribe 2024.10 to STAGING from Tuesday, October 15th, 2024 at 13:00 until Wednesday, October 16th, 2024 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Oct 2, 22:09 UTC
Oct 15, 2024
Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024
Production: Portal Dashboard maintenance on Thursday, October 10th, 2024 from 09:30 UTC to 11:30 UTC
Completed - The scheduled maintenance has been completed.
Oct 10, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 09:30 UTC
Scheduled - Vindicia Production Portal Dashboard will be having maintenance window from 09:30 UTC to 11:30 UTC on Thursday, October 10th, 2024.

This will affect only the users that access the Portal Dashboard.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Oct 7, 11:50 UTC
Oct 9, 2024

No incidents reported.

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