Monitoring - Starting with Prodtest in November 2020, Vindicia will be migrating its Vindicia Retain and Vindicia Subscribe cloud infrastructure platform to Amazon Web Services (AWS)! In Gartner’s first vendor evaluation covering both cloud infrastructure and platform services (IaaS & PaaS, or “CIPS”), AWS is evaluated as a Leader with the highest score in both axes of measurement, Ability to Execute and Completeness of Vision.
What Does this Mean to You?
Moving our Subscribe and Retain platforms fully into the cloud enables Vindicia to leverage new technologies, provide greater reliability for you, ensure sustained PCI compliance and enable our platforms to continue to provide our highly scalable, high-availability transaction processing.
Where to Find Additional Information?
Please visit our knowledge base for the latest information on our move to the cloud including an updated timeline, IP addresses, and a migration readiness checklist.
https://knowledge.vindicia.com/Frequently_Asked_Questions/Cloud_Move_Resources
Also, email the cloud move team at cloudteam@vindicia.com with any Questions or Concerns.
Oct 3, 08:40 PDT
Monitoring - Vindicia has a robust Business Continuity Plan in response to the COVID-19 situation. Our cross-functional committee is meeting daily to ensure business continuity in support of our customers, partners and employees around the globe.

We are taking all precautions to ensure our business will carry on as normal, including when and if our employees are required to work from home. Our systems have been tested and checks are in place to make sure Vindicia is able to function as well remotely as it does when our employees are on-site. These systems are regularly tested and backed up as part of our ongoing risk management processes.

As the outbreak develops, we will continue to follow the advice of local authorities and make pragmatic decisions where necessary. Currently there is no impact to Vindicia that would affect services to our customers, and we have contacted all our suppliers to mitigate any risk from them as well.

Our top priority is to ensure we are doing all we can to minimize risk and keep our employees, customers and partners safe and healthy and your business fully operational.

We have taken a number of precautionary measures in our offices to protect against the virus, including reminding all our employees about the guidance given by local health officials and regularly updating all employees across all markets.

We will instruct our employees to work from home where that is advised by local authorities and we are advising employees to avoid travel where possible. Where travel is necessary, we are following guidelines from health authorities and our customers.

Should you have any questions regarding Vindicia’s business continuity plan for COVID-19, please contact your Account Manager or myself.

Thank you for your trust and loyalty. We are confident and committed to serving your business. If there is any way we can help you further as you deal with this evolving global situation please let us know.

Best,
Sharath Dorbala
CEO
Mar 18, 10:19 PDT
API ? Operational
Portal ? Operational
Prodtest ? Operational
Salesforce Connector Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Paypal is declaring a Production maintenance window on October 29th, 2020 between 10 PM and 11:59 PM Pacific Time.

Since PayPal is one of the payment methods we support, our merchants and their customers using Paypal payment methods may experience higher-than-normal declines to transactions, during this maintenance window.

Please note that this will only affect customers who utilize PayPal as a payment method.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Oct 27, 14:23 PDT
Vindicia will deploy Subscribe (formerly CashBox) 27.0.5 to ProdTest on Wednesday, November 4th, 2020 between 10:00 am and 9:00 pm Pacific Time.

As a matter of process, back-end database updates are deployed on Day 1 and application server updates are deployed the following day, Day 2.

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Oct 21, 09:32 PDT
Vindicia will deploy Subscribe (formerly CashBox) 27.0.5 to ProdTest on Thursday, 5th November, 2020 between 10:00 am and 9:00 pm Pacific Time.

As a matter of process, back-end database updates are deployed on Day 1 and application server updates are deployed the following day, Day 2.

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Oct 21, 09:32 PDT
Vindicia will deploy Subscribe (formerly CashBox) 27.0.5 to Production on Tuesday, November 10th, 2020 between 10:00 am and 9:00 pm Pacific Time.

As a matter of process, back-end database updates are deployed on Day 1 and application server updates are deployed the following day, Day 2.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge base at https://knowledge.vindicia.com/Release_Notes.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Oct 21, 10:25 PDT
Vindicia will deploy Subscribe (formerly CashBox) 27.0.5 to Production on Wednesday, November 11th, 2020 between 10:00 am and 9:00 pm Pacific Time.

As a matter of process, back-end database updates are deployed on Day 1 and application server updates are deployed the following day, Day 2.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge base at https://knowledge.vindicia.com/Release_Notes.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Oct 21, 10:26 PDT
Vindicia is declaring a Production Security Maintenance window on Wednesday, November 11, 2020, between 12:00 PM - 11:59 PM Pacific Time.

During this maintenance window, our Production environment will not be available for 5 minutes within the hour of 9:00 PM and 10:00 PM Pacific Time.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Oct 11, 22:29 PDT
Vindicia will move ProdTest to Amazon Web Services (AWS) on Thursday, November 19th, 2020 between 10:00 am and 10:00 pm Pacific Time. During this move to AWS our public IP address will be changing, please make sure allow lists, code updates, or DNS records have been updated with our new datacenter information.

During this window please expect a hard downtime during which time prodtest will be unavailable. A message will be posted on trust at the start and end of the downtime.

Please see our knowledge base for more information on how to prepare for this transition.

Vindicia Knowledge Base

If you have any questions about preparing for the move please contact cloudteam@vindicia.com. Any other questions please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Oct 22, 10:52 PDT
Past Incidents
Oct 27, 2020

No incidents reported today.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020
Completed - The scheduled maintenance has been completed.
Oct 13, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 10:00 PDT
Scheduled - Vindicia will deploy Subscribe (formerly CashBox) 27.0.4 to Production on Tuesday, 13th October, 2020 between 10:00 am and 9:00 pm Pacific Time.

As a matter of process, back-end database updates are deployed on Day 1 and application server updates are deployed the following day, Day 2.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge base at https://knowledge.vindicia.com/Release_Notes.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Sep 28, 02:21 PDT