All Systems Operational
Uptime over the past 90 days. View historical uptime.
API ? Operational
Portal ? Operational
Salesforce Connector Operational
Staging ? Operational
Production ? Operational
90 days ago
99.94 % uptime
Today
Data Platform ? Operational
90 days ago
100.0 % uptime
Today
Zendesk ? Operational
Chase Paymentech ? Operational
Paypal ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
PRODUCTION : Subscribe 2022.06 Deployment Jun 28, 16:00 - Jun 29, 04:00 UTC
Scheduled - Vindicia will deploy Subscribe 2022.06 to PRODUCTION from Tuesday, June 28th, 2022 at 16:00 until Wednesday, June 29th, 2022 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com
Jun 7, 22:56 UTC
PRODUCTION : WorldPay Maintenance may affect Real-Time payments for merchants who use the WorldPay Payment Processor Jun 29, 16:00-20:00 UTC
WorldPay is declaring a Production maintenance window on 16:00 Wednesday, June 29th, 2022 until 20:00 Wednesday, June 29th, 2022 (UTC).


Since WorldPay is one of the payment processors that we support, our merchants that use WorldPay as a payment processor may experience higher-than-normal declines to real-time transactions, during this maintenance window. Please note that this will only affect customers who utilize WorldPay as a payment processor.


If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Jun 28, 15:20 UTC
STAGING: Subscribe and Retain database maintenance on July 12th, 2022 Jul 12, 21:00 - Jul 13, 00:00 UTC
Vindicia is scheduling a database maintenance for Subscribe and Retain in STAGING from Tuesday, July 12th, 2022 at 21:00 UTC until Wednesday, July 13th, 2022 at 00:00 UTC.

DURING THIS MAINTENANCE WINDOW,
THERE WILL BE 60 MINUTES OF DOWNTIME ON July 12th, 2022 FROM 22:00 to 23:00 UTC AND THE STAGING ENVIRONMENT WILL NOT BE AVAILABLE DURING THIS PERIOD.

Please note that all API calls (REST,SOAP) will fail during this 60-minute window and batch billing may have processing delays.

The API calls (REST,SOAP) and User Portal will be available for the remaining period of the window.

If you have any questions,
please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com
Posted on May 27, 21:05 UTC
PRODUCTION: Subscribe and Retain database maintenance on August 16th, 2022 Aug 16, 21:00 - Aug 17, 00:00 UTC
Vindicia is scheduling a database maintenance for Subscribe and Retain in PRODUCTION from Tuesday, August 16th, 2022 at 21:00 UTC until Wednesday, August17th, 2022 at 00:00 UTC.

DURING THIS MAINTENANCE WINDOW,
THERE WILL BE 60 MINUTES OF DOWNTIME ON August 16th, 2022 FROM 22:00 to 23:00 UTC AND THE PRODUCTION ENVIRONMENT WILL NOT BE AVAILABLE DURING THIS PERIOD.

Please note that all API calls (REST,SOAP) will fail during this 60-minute window and batch billing may have processing delays.

The API calls (REST,SOAP) and User Portal will be available for the remaining period of the window.

If you have any questions,
please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com
Posted on Jun 13, 21:46 UTC
Past Incidents
Jun 28, 2022

No incidents reported today.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022
PRODUCTION : WorldPay Maintenance may affect Real-Time payments for merchants who use the WorldPay Payment Processor
Completed - The scheduled maintenance has been completed.
Jun 22, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 16:00 UTC
Scheduled - WorldPay is declaring a Production maintenance window on 16:00 Wednesday, June 22nd, 2022 until 20:00 Wednesday, June 22nd, 2022 (UTC).

Since WorldPay is one of the payment processors that we support, our merchants that use WorldPay as a payment processor may experience higher-than-normal declines to real-time transactions, during this maintenance window. Please note that this will only affect customers who utilize WorldPay as a payment processor.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Jun 15, 07:57 UTC
STAGING: Subscribe 2022.06 Deployment
Completed - The scheduled maintenance has been completed.
Jun 22, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 16:00 UTC
Scheduled - Vindicia will deploy Subscribe 2022.06 to STAGING from Tuesday, June 21st, 2022 at 16:00 until Wednesday, June 22nd, 2022 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Jun 7, 19:30 UTC
Jun 21, 2022
Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022
Production | Connectivity issue of Chase Paymentech
Resolved - This incident has been resolved.
Jun 17, 22:18 UTC
Identified - We are continuing to investigate this Production environment connectivity issue with Chase Paymentech.

After further review, we found that this issue only affects batch transactions (transaction renewals), not real-time transactions. Thus, Subscription Creation API Calls were not affected.

We retract our prior statement that real-time transactions are affected during this incident window.

Please note that this issue is intermittent as some batch transactions are successful, but not all.

In our efforts to coordinate with Chase Paymentech in resolving the connectivity issue, we are also working with them to reconcile the failed batches so that the affected batch transactions are recovered successfully.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Jun 17, 21:26 UTC
Investigating - We are getting connectivity issue for Chase Paymentech in Production environment, our Network team is in touch with Chase Paymentech team to get the further updates.

Please note that this issue will only affect merchants who are performing real-time transactions using ChasePaymentech. This may also affect Subscription Creations that use Chase Paymentech CreditCard Payment Methods.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Jun 17, 20:38 UTC
Jun 16, 2022
Production|Connectivity issue of Orbital Payment Provider
Resolved - This incident has been resolved.
Jun 16, 15:50 UTC
Update - This incident has been resolved.
Jun 16, 15:46 UTC
Update - We are continuing to investigate this issue.
Jun 16, 15:45 UTC
Investigating - We are getting connectivity issues for Orbital Payment Provider in a Production environment, our Network team is in touch with Chase Paymentech to get further updates.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Jun 16, 14:38 UTC
Jun 15, 2022

No incidents reported.

Jun 14, 2022

No incidents reported.

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