Vindicia Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

API Operational

90 days ago

100.0 % uptime

Today

Portal Operational

90 days ago

100.0 % uptime

Today

Production Operational

90 days ago

100.0 % uptime

Today

Staging Operational

90 days ago

100.0 % uptime

Today

Data Platform Operational

Portal Report 1.0 Operational

Email notifications Operational

Salesforce Connector Operational

Zendesk Operational

Avalara Operational

Chase Paymentech Operational

Paypal Operational

FDMS Operational

PayU Operational

Litle/Vantiv/WorldPay Operational

CardinalCommerce Operational

Knowledgebase Operational

Retain Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

STAGING : Amdocs MarketONE Subscribe 2026.01 Deployment Jan `20`, `2026` `13:00` - Jan `21`, `2026` `04:00` UTC

Amdocs MarketONE will deploy Subscribe 2026.01 to STAGING from Tuesday, January 20th, 2026 at 13:00 until Wednesday, January 21st, 2026 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://m1support.amdocs.com or contact m1support@amdocs.com.
Posted on Jan 13, 2026 - 17:45 UTC

STAGING : Retain 2026.01 Deployment Jan `21`, `2026` `13:00` - Jan `22`, `2026` `18:00` UTC

Vindicia will deploy Retain 2026.01 to STAGING from Wednesday, January 21st, 2026 at 13:00 until Thursday, January 22nd, 2026 at 18:30 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Jan 13, 2026 - 17:46 UTC

PRODUCTION : Amdocs MarketONE Subscribe 2026.01 Deployment Jan `27`, `2026` `13:00` - Jan `28`, `2026` `04:00` UTC

Amdocs MarketONE will deploy Subscribe 2026.01 to Production from Tuesday, January 27th, 2026 at 13:00 UTC until Wednesday, January 28th, 2026 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://m1support.amdocs.com or contact m1support@amdocs.com.
Posted on Jan 13, 2026 - 17:48 UTC

PRODUCTION : Retain 2026.01 Deployment Jan `28`, `2026` `13:00` - Jan `29`, `2026` `18:00` UTC

Amdocs MarketONE will deploy Retain 2026.01 to PRODUCTION from Wednesday, January 28th, 2026 at 13:00 until Thursday, January 29th, 2026 at 18:30 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Jan 13, 2026 - 17:48 UTC

Past Incidents

Jan 19, 2026

No incidents reported today.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

Production | Database degradation

Resolved - The database degradation issue has now been resolved, and all our services are back online with no further degradation observed.
Jan 15, 05:33 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 01:34 UTC

Investigating - Vindicia is experiencing "Database Degradation" in the production environment. We are currently investigating this issue with high priority and will update this post as we gather more information.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com
Jan 15, 00:11 UTC

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026

Retain Production: Maintenance Window on Wednesday, January 7, 2026 from 11:30 to 16:30 UTC

Completed - The scheduled maintenance has been completed.
Jan 7, 16:30 UTC

Update - Update : The scheduled down time is extended for 15 min from 13:00 UTC to 13:15 UTC , the Retain UI will be unavailable during this period.
Jan 7, 13:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 11:30 UTC

Scheduled - Vindicia has scheduled a maintenance window for Retain, which will take place from 11:30 UTC to 16:30 UTC on Wednesday, January 07, 2026.

During this maintenance window between 12:30 UTC and 13:00 UTC, the Retain UI will be unavailable for 30 minutes.

For any queries, feel free to raise a ticket at https://clientsupport@vindicia.com or reach out to us at support@vindicia.com.
Dec 23, 14:22 UTC

Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

All Systems Operational

Related

Scheduled Maintenance

STAGING : Amdocs MarketONE Subscribe 2026.01 Deployment Jan 20, 2026 13:00 - Jan 21, 2026 04:00 UTC

STAGING : Retain 2026.01 Deployment Jan 21, 2026 13:00 - Jan 22, 2026 18:00 UTC

PRODUCTION : Amdocs MarketONE Subscribe 2026.01 Deployment Jan 27, 2026 13:00 - Jan 28, 2026 04:00 UTC

PRODUCTION : Retain 2026.01 Deployment Jan 28, 2026 13:00 - Jan 29, 2026 18:00 UTC

Past Incidents

STAGING : Amdocs MarketONE Subscribe 2026.01 Deployment Jan `20`, `2026` `13:00` - Jan `21`, `2026` `04:00` UTC

STAGING : Retain 2026.01 Deployment Jan `21`, `2026` `13:00` - Jan `22`, `2026` `18:00` UTC

PRODUCTION : Amdocs MarketONE Subscribe 2026.01 Deployment Jan `27`, `2026` `13:00` - Jan `28`, `2026` `04:00` UTC

PRODUCTION : Retain 2026.01 Deployment Jan `28`, `2026` `13:00` - Jan `29`, `2026` `18:00` UTC