Monitoring - Vindicia has a robust Business Continuity Plan in response to the COVID-19 situation. Our cross-functional committee is meeting daily to ensure business continuity in support of our customers, partners and employees around the globe.

We are taking all precautions to ensure our business will carry on as normal, including when and if our employees are required to work from home. Our systems have been tested and checks are in place to make sure Vindicia is able to function as well remotely as it does when our employees are on-site. These systems are regularly tested and backed up as part of our ongoing risk management processes.

As the outbreak develops, we will continue to follow the advice of local authorities and make pragmatic decisions where necessary. Currently there is no impact to Vindicia that would affect services to our customers, and we have contacted all our suppliers to mitigate any risk from them as well.

Our top priority is to ensure we are doing all we can to minimize risk and keep our employees, customers and partners safe and healthy and your business fully operational.

We have taken a number of precautionary measures in our offices to protect against the virus, including reminding all our employees about the guidance given by local health officials and regularly updating all employees across all markets.

We will instruct our employees to work from home where that is advised by local authorities and we are advising employees to avoid travel where possible. Where travel is necessary, we are following guidelines from health authorities and our customers.

Should you have any questions regarding Vindicia’s business continuity plan for COVID-19, please contact your Account Manager or myself.

Thank you for your trust and loyalty. We are confident and committed to serving your business. If there is any way we can help you further as you deal with this evolving global situation please let us know.

Best,
Sharath Dorbala
CEO
Mar 18, 17:19 UTC
API ? Operational
Portal ? Operational
Prodtest ? Under Maintenance
Salesforce Connector Operational
Staging ? Operational
Production ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Vindicia will deploy Subscribe (formerly CashBox) 2021.04 to STAGING on Tuesday, April 20th, 2021 between 16:00 and Wednesday, April 21st, 01:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge base at https://docs.vindicia.com/bundle/Subscribe_Release_Notes/page/tp_subscribeReleaseNotes.html

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Apr 9, 22:40 UTC
Vindicia will deploy Subscribe (formerly CashBox) 2021.04 to PRODUCTION on Tuesday, April 27th, 2021 between 16:00 and Wednesday, April 28th, 01:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge base at https://knowledge.vindicia.com/Release_Notes.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Apr 9, 23:14 UTC
Past Incidents
Apr 12, 2021

No incidents reported today.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021
Resolved - This incident has been resolved.
Apr 9, 04:52 UTC
Investigating - Vindicia has delayed the processing of recurring transactions.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Mar 25, 02:04 UTC
Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021
Resolved - This incident has been resolved.
Apr 6, 00:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 5, 23:51 UTC
Identified - SLM Production is experiencing performance degradation. Merchant API Calls may encounter 500 errors.

Our Engineers have identified the issue, however, they are working on correcting it.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Apr 5, 23:30 UTC
Apr 5, 2021
Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

Mar 31, 2021

No incidents reported.

Mar 30, 2021

No incidents reported.

Mar 29, 2021

No incidents reported.