All Systems Operational

Uptime over the past 90 days. View historical uptime.
API ? Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Production ? Operational
90 days ago
100.0 % uptime
Today
Staging ? Operational
90 days ago
100.0 % uptime
Today
Data Platform ? Operational
Portal Report 1.0 Operational
Email notifications ? Operational
Salesforce Connector Operational
Zendesk ? Operational
Avalara ? Operational
Chase Paymentech ? Operational
Paypal ? Operational
FDMS ? Operational
PayU ? Operational
Litle/Vantiv/WorldPay ? Operational
CardinalCommerce ? Operational
Knowledgebase ? Operational
Retain ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

PRODUCTION : Subscribe 2025.03 Deployment Mar 25, 2025 13:00 - Mar 26, 2025 04:00 UTC

Vindicia will deploy Subscribe 2025.03 to Production from Tuesday, March 25th, 2025 at 13:00 UTC until Wednesday, March 26th, 2025 at 04:00 UTC

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Mar 03, 2025 - 23:32 UTC

PRODUCTION : Retain 2025.03 Deployment Mar 25, 2025 13:00 - Mar 26, 2025 18:30 UTC

Vindicia will deploy Retain 2025.03 to Production from Tuesday, March 25th, 2025 at 13:00 until Wednesday, March 26th, 2025 at 18:30 UTC

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Mar 03, 2025 - 23:33 UTC
Mar 25, 2025

No incidents reported today.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
Production DR Failover March, 19th, 2025
Completed - The scheduled maintenance has been completed.
Mar 20, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 21:00 UTC
Scheduled - Vindicia is declaring a Production DR failover March, 19th, 2025 from 21:00 UTC until 23:59 UTC . We anticipate a brief service interruption of about 15-30 seconds, and some API calls may not be processed.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Mar 19, 19:57 UTC
Mar 19, 2025
Batch Billing Processing Delays - Tuesday, March 18th, 2025
Resolved - We are pleased to share that batch processing delays have now been resolved.

The batch billing processing is now running as expected and transactions are being processed at the expected throughput.

Thank you for your patience and continued trust in us.
Mar 19, 23:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 19:19 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 19, 18:33 UTC
Update - We are continuing to investigate this issue.
Mar 18, 22:43 UTC
Investigating - We are experiencing longer than usual processing of batch files today. Please note that clients pulling data may notice that not all expected transactions are completed. No data has been lost and we will provide further updates as the system catches up on batch processing.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Mar 18, 22:23 UTC
STAGING : Retain 2025.03 Deployment
Completed - The scheduled maintenance has been completed.
Mar 19, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 13:01 UTC
Scheduled - Vindicia will deploy Retain 2025.03 to STAGING from Tuesday, March 18th, 2025 at 13:00 until Wednesday, March 19th, 2025 at 18:30 UTC

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Mar 3, 23:33 UTC
STAGING : Subscribe 2025.03 Deployment
Completed - The scheduled maintenance has been completed.
Mar 19, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 13:00 UTC
Scheduled - Vindicia will deploy Subscribe 2025.03 to STAGING from Tuesday, March 18th, 2025 at 13:00 until Wednesday, March 19th, 2025 at 04:00 UTC

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Mar 3, 23:31 UTC
Mar 18, 2025
Mar 17, 2025
Production: Database Maintenance on Monday, March 17th, 2025
Completed - The scheduled maintenance has been completed.
Mar 17, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 08:00 UTC
Update - Kindly note that the previously announced maintenance date has been updated from March 14th, 2025 to March 17th, 2025. The maintenance time is same 08:00 UTC and 09:00 UTC.
Feb 20, 07:02 UTC
Scheduled - Vindicia is declaring a Production database maintenance window for Subscribe and Retain on Monday, March 17th, 2025 between 08:00 UTC and 09:00 UTC.

During this maintenance window there will be up to 5 minutes of downtime between 08:30 UTC and 08:35 UTC where API call (REST/SOAP) will fail, SLM User Portal will not be available, and Batch Billing will have processing delays.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Mar 17, 08:00 UTC
Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025
Retain Production: Infrastructure Maintenance Window on Wednesday, March 12, 2025 from 13:00 to 16:00 UTC
Completed - The scheduled maintenance has been completed.
Mar 12, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 13:00 UTC
Scheduled - Vindicia has scheduled a maintenance window for Retain Production, which will take place from 13:00 UTC to 16:00 UTC on Wednesday, March 12, 2025.

During this maintenance window between 13:00 UTC and 16:00 UTC there might be brief periods of service degradation for Retain/ Retain UI Production and there will be no impact in the Subscribe application.

For any queries, feel free to raise a ticket at clientsupport.vindicia.com or reach out to us at support@vindicia.com.
Feb 13, 00:18 UTC
Mar 11, 2025

No incidents reported.

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