Production: Portal Redirect on Production Environment
Update - We have received feedback on the notification to launch Portal 2.0 as the default merchant portal.

As a result of your responses, Vindicia is postponing the launch until a later date and an additional update will be sent with the details.
Mar 7, 20:50 UTC
Investigating - On Tuesday, Mar 8th, 2022 Subscribe Portal 2.0 becomes default Portal in Production environment.

Access to Portal 1.0 in Production will no longer be available from

Tuesday, Mar 8th, 2022 After 3PM PST. Active Portal 1.0 sessions will be ended

You will be automatically routed to Subscribe Portal 2.0 and no action is required from you.

Following are useful links for this transition:

- Subscribe Merchant Portal 2.0 link - https://portal.vindicia.com/portal/login

- Portal 2.0 Tutorial - https://vimeo.com/677757923

- Subscribe Portal 2.0 User Guide on our Knowledge Center - https://docs.vindicia.com/bundle/b_Subscribe_Portal2_User_Guide/page/Topics/portalGettingStarted.html

- Online Help Guide - https://help.vindicia.com/en/index.html

- Portal 2.0 FAQ - https://docs.vindicia.com/bundle/b_Subscribe_Portal2_User_Guide/page/Topics/FAQ.html
Feb 21, 16:53 UTC
Uptime over the past 90 days. View historical uptime.
API ? Operational
Portal ? Operational
Salesforce Connector Operational
Staging ? Operational
Production ? Operational
90 days ago
99.98 % uptime
Today
Data Platform ? Operational
90 days ago
100.0 % uptime
Today
Zendesk ? Operational
Chase Paymentech ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
STAGING : Subscribe 2022.05 Deployment May 24, 16:00 - May 25, 04:00 UTC
Vindicia will deploy Subscribe 2022.05 to STAGING from Tuesday, May 24th, 2022 at 16:00 until Wednesday, May 25th, 2022 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on May 5, 15:27 UTC
PRODUCTION : Subscribe 2022.05 Deployment May 31, 16:00 - Jun 1, 04:00 UTC
Vindicia will deploy Subscribe 2022.05 to PRODUCTION from Tuesday, May 31st, 2022 at 16:00 until Wednesday, June 01st, 2022 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on May 5, 15:27 UTC
Past Incidents
May 19, 2022

No incidents reported today.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022
STAGING and PRODUCTION : FDMS/Firserv unavailable
Resolved - This incident has been resolved.
May 16, 18:41 UTC
Update - Hi All,

Production alerts have cleared for FDMS, but staging is still down.
FDMS prod batch is working, but the FDMS staging batch is still not. We do not have an ETA till now.
May 15, 12:54 UTC
Investigating - Merchants using FDMS/FiServ -- in staging and production -- are unable to connect to this payment processor.

FiServ/FDMS is seeing an issue for Batch processing. Realtime/Online does not appear to be affected. We do not have an ETA and Network team have reached out to the payment provider. We will provide more updates as they become available

This alert will be updated again once we have more information available to share.

If you have related questions, please submit a ticket at https://:clientsupport.vindicia.com or email support@vindicia.com
May 15, 05:42 UTC
Staging | Realtime processing issues using ChasePaymentech
Resolved - This issue has been resolved now.
May 16, 06:24 UTC
Investigating - ChasePaymentech is having issues with Real-Time processing in Staging.

This will affect merchants' real-time transactions who are using ChasePaymentech.

This is an issue that Vindicia is investigating for remediation.

This alert will be updated again once we have more information available to share.

No ETA as of now.

If you have related questions, please submit a ticket at https://:clientsupport.vindicia.com or email
May 12, 01:49 UTC
May 15, 2022
May 14, 2022

No incidents reported.

May 13, 2022
Production : PayPal Maintenance may affect our APIs that utilize PayPal Payment Methods
Completed - The scheduled maintenance has been completed.
May 13, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 03:00 UTC
Scheduled - PayPal is declaring a Production maintenance window on Friday, 13 May 2022 03:00 UTC until Friday, 13 May 2022 09:00 UTC.

Since PayPal is one of the payment methods we support, our merchants and their customers using PayPal payment methods may experience higher-than-normal declines to transactions, during this maintenance window.

Please note that this will only affect customers who utilize PayPal as a payment method.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
May 6, 21:30 UTC
May 12, 2022
May 11, 2022
Staging|Connectivity issue for the ExaVault Payment Provider
Resolved - This incident has been resolved.
May 11, 08:59 UTC
Investigating - There is connectivity issue for the Payment Provider ExaVault in Staging environment, getting connection timeout on ExaVault URL. Our network team communicated with ExaVault support team and they found connectivity issue at their upstream provider. Currently we received ETA of 60 mins.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
May 11, 08:01 UTC
May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

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