Investigating -
We are experiencing a longer than expected delivery time for scheduled and one time reports run from the Vindicia merchant portal. Our engineers are investigating the issue. We will update this alert once performance is back to normal. We appreciate your patience.
Completed -
The scheduled maintenance has been completed.
Feb 1, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 16:00 UTC
Scheduled -
Vindicia will deploy Subscribe 2023.01 to PRODUCTION from Tuesday, January 31st, 2023 at 16:00 until Wednesday, February 1st, 2023 at 04:00 UTC.
We do not anticipate any disruption to service during this process.
Completed -
The scheduled maintenance has been completed.
Jan 30, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 07:00 UTC
Scheduled -
Vindicia will deploy Catalina Report 2.0 January release 2023.01 to Production on Monday, January 30th 2023 at 07:00 UTC until Monday, January 30th 2023 10:00 UTC.Reports will be available as usual.
We do not anticipate any disruption to service during this process.
Completed -
The scheduled maintenance has been completed.
Jan 28, 15:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 13:01 UTC
Scheduled -
Hello,
Vindicia has received this maintenance notification from Litle/WorldPay/Vantiv.
Litle/WorldPay/Vantiv from FIS is performing annual site redirection on Saturday, January 28, 2023. Online transaction processing will be redirected from Florence, Kentucky data center to Grand Rapids, Michigan. Ticket number is RITM004001592 for this maintenance.
The following services may be unavailable for the duration of this change: Batch Processing SFTP PayFac Merchant Onboarding Chargeback API SSR reporting eCom iQ reporting
This event will take place between 6 a.m. through 10 a.m. ET
Completed -
The scheduled maintenance has been completed.
Jan 27, 15:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 12:00 UTC
Scheduled -
PayPal is declaring a Production maintenance window on Friday, 27 Jan 2023 12:00 UTC until Friday, 27 Jan 2023 15:30 UTC.
Since PayPal is one of the payment methods we support, our merchants and their customers using PayPal payment methods may experience higher-than-normal declines to transactions, during this maintenance window.
Please note that this will only affect customers who utilize PayPal as a payment method.
Resolved -
This incident has been resolved.
Jan 25, 22:01 UTC
Investigating -
Due to a technical problem, Production will not generate Reports 2.0 from the time period of January 19, 2023. Vindicia Engineers are addressing the issue and will keep you informed of any changes.
The Reports 1.0 platform will allow users to create reports for this time frame.
Completed -
The scheduled maintenance has been completed.
Jan 25, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 16:01 UTC
Scheduled -
Vindicia will deploy Subscribe 2023.01 to STAGING from Tuesday, January 24th, 2023 at 16:00 until Wednesday, January 25th, 2023 at 04:00 UTC.
We do not anticipate any disruption to service during this process.
Completed -
The scheduled maintenance has been completed.
Jan 23, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 07:01 UTC
Scheduled -
Vindicia will deploy Catalina Report 2.0 January release 2023.01 to Staging on Monday, January 23rd 2023 at 07:00 UTC until Monday, January 23rd 2023 10:00 UTC. Reports will be available as usual.
We do not anticipate any disruption to service during this process.