All Systems Operational

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Production Operational
90 days ago
100.0 % uptime
Today
Staging Operational
90 days ago
100.0 % uptime
Today
Data Platform Operational
Portal Report 1.0 Operational
Email notifications Operational
Salesforce Connector Operational
Zendesk Operational
Avalara Operational
Chase Paymentech Operational
Paypal Operational
FDMS Operational
PayU Operational
Litle/Vantiv/WorldPay Operational
CardinalCommerce Operational
Knowledgebase Operational
Retain Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

STAGING : Amdocs MarketONE Subscribe 2026.04 Deployment Apr 21, 2026 13:00 - Apr 22, 2026 04:00 UTC

Amdocs MarketONE will deploy Subscribe 2026.04 to STAGING from Tuesday, April 21, 2026 at 13:00 UTC until Wednesday, April 22, 2026 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://m1support.amdocs.com or contact m1support@amdocs.com.
Posted on Apr 14, 2026 - 19:51 UTC

STAGING : Retain 2026.04 Deployment Apr 22, 2026 13:00 - Apr 23, 2026 18:30 UTC

Amdocs will deploy Vindicia Retain 2026.04 to STAGING from Wednesday, April 22, 2026 at 13:00 until Thursday, April 23, 2026 at 18:30 UTC

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Apr 14, 2026 - 19:53 UTC

PRODUCTION : Amdocs MarketONE Subscribe 2026.04 Deployment Apr 28, 2026 13:00 - Apr 29, 2026 04:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 14, 2026 - 19:55 UTC
Scheduled - Amdocs MarketONE will deploy Subscribe 2026.04 to PRODUCTION from Tuesday, April 28, 2026 at 13:00 UTC until Wednesday, April 29,2026 at 04:00 UTC

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://m1support.amdocs.com or contact m1support@amdocs.com.
Apr 14, 2026 - 19:54 UTC

PRODUCTION : Retain 2026.04 Deployment Apr 29, 2026 13:00 - Apr 30, 2026 18:30 UTC

Amdocs will deploy Vindicia Retain 2026.04 to PRODUCTION from Wednesday, April 29, 2026 at 13:00 until Thursday, April 30, 2026 at 18:30 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Apr 14, 2026 - 19:57 UTC
Apr 17, 2026

No incidents reported today.

Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026
Retain Production: Infrastructure Maintenance Window on Tuesday, April 14, 2026 from 18:00 to 19:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 14, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 18:00 UTC
Scheduled - Vindicia has scheduled a maintenance window for Retain Production, which will take place from 18:00 UTC to 19:00 UTC on Tuesday, April 14, 2026.

During the maintenance window between 18:00 UTC and 19:00 UTC, there may be up to 5 minutes of service interruption for Retain / Retain UI Production.

For any queries, feel free to raise a ticket at clientsupport.vindicia.com or reach out to us at support@vindicia.com.
Apr 1, 20:50 UTC
Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026
Retain Staging: Infrastructure Maintenance Window on Tuesday, April 7, 2026 from 18:00 to 19:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 7, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 18:00 UTC
Scheduled - Vindicia has scheduled a maintenance window for Retain Staging, which will take place from 18:00 UTC to 19:00 UTC on Tuesday, April 7, 2026.

During the maintenance window between 18:00 UTC and 19:00 UTC, there may be up to 5 minutes of service interruption for Retain / Retain UI Staging

For any queries, feel free to raise a ticket at clientsupport.vindicia.com or reach out to us at support@vindicia.com.
Apr 1, 20:49 UTC
Staging | Portal 1.0 and 2.0 login issue
Resolved - The issue has been resolved now.
Apr 7, 09:03 UTC
Investigating - SLM Staging Portal 1.0 and Portal 2.0 are currently experiencing login issues. Users attempting to access the staging portals may encounter difficulties.

Our team is investigating this issue with high priority and will share updates as more information becomes available.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Apr 7, 07:01 UTC
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

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