Vindicia Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

API Operational

Portal Operational

Salesforce Connector Operational

Staging Operational

Production Operational

90 days ago

100.0 % uptime

Today

Data Platform Operational

90 days ago

100.0 % uptime

Today

Zendesk Operational

Chase Paymentech Operational

Paypal Operational

FDMS Operational

Avalara Operational

Email notifications Operational

PayU Operational

Portal Report 1.0 Operational

90 days ago

100.0 % uptime

Today

WorldPay Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Production: PayU Maintenance on March 21, 2023 Mar 21, 2023 05:00-07:00 UTC

PayU is declaring a Production maintenance window on Tuesday March 21, 2023 from 05:00 UTC until 07:00 (UTC).

Please note that this will only affect customers who utilise PayU as a payment processor in Production environment.

Customers using PayU payment processor in Production, may experience higher-than-normal declines to transactions, during this maintenance window.

If you have any questions ,please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com
Posted on Mar 17, 2023 - 05:03 UTC

Staging | PayU platform Scheduled Maintenance - 21 March 2023 Mar 21, 2023 12:00-14:00 UTC

PayU is declaring a Staging maintenance window on Tuesday March 21, 2023 from 12:00 PM UTC until 14:00 PM (UTC).

Please note that this will only affect customers who utilise PayU as a payment processor in Staging environment.

Customers using PayU payment processor in Staging, may experience higher-than-normal declines to transactions, during this maintenance window.

If you have any questions ,please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com
Posted on Mar 17, 2023 - 07:23 UTC

STAGING : Subscribe 2023.03 Deployment Mar 21, 2023 16:00 - Mar 22, 2023 04:00 UTC

Vindicia will deploy Subscribe 2023.02 to STAGING from Thursday, March 23rd, 2023 at 16:00 until Friday, March 24th, 2023 at 04:00 UTC.

Please note that it has been moved from a prior date of March 21st, 2023.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the knowledge base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Mar 23, 2023 - 16:00 UTC

Production: PayU Maintenance on March 22, 2023 Mar 22, 2023 02:00-04:00 UTC

PayU is declaring a Production maintenance window on Wednesday March 22, 2023 from 02:00 UTC until 04:00 (UTC).

Please note that this will only affect customers who utilize PayU as a payment processor in Production environment.

Customers using PayU payment processor in Production, may experience higher-than-normal declines to transactions, during this maintenance window.

If you have any questions ,please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com
Posted on Mar 20, 2023 - 14:40 UTC

Production : Avalara Tax Engine Maintenance on March 25th Mar 25, 2023 03:00-06:00 UTC

Avalara is planning a maintenance on Saturday, March 25, 2023 between 3:00 UTC and Saturday, March 25, 2023, at 6:00 UTC for their Avalara AvaTax services

Some of our clients who are configured for the Avalara tax engine may be disrupted for up to 5 minutes when attempting to perform sales tax calculations during this maintenance window.

For details regarding Avalara's maintenance window please see Avalara's status page at http://status.avalara.com, which will include status updates regarding this maintenance and once it has been completed.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Mar 20, 2023 - 04:57 UTC

PRODUCTION : WorldPay Maintenance may affect Real-Time payments for merchants who use the WorldPay Payment Processor Mar 27, 2023 09:00-17:00 UTC

WorldPay is declaring a Production maintenance window on Monday, March 27th, 2023 from 09:00 to 17:00 UTC.

Since WorldPay is one of the payment processors that we support, our merchants that use WorldPay as a payment processor may experience higher-than-normal declines to real-time transactions, during this maintenance window. Please note that this will only affect customers who utilize WorldPay as a payment processor.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Mar 17, 2023 - 15:48 UTC

Production: Catalina Report 2.0 March release 2023.03 Mar 28, 2023 05:30-09:30 UTC

Vindicia will deploy Catalina Report 2.0 March release 2023.03 to Production on Tuesday, March 28th 2023 at 05:30 UTC until Tuesday, March 28th 2023 09:30 UTC. Reports will be available as usual.

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Mar 15, 2023 - 18:31 UTC

PRODUCTION : Subscribe 2023.03 Deployment Mar 28, 2023 16:00 - Mar 29, 2023 04:00 UTC

Vindicia will deploy Subscribe 2023.03 to PRODUCTION from Wednesday, March 29th, 2023 at 16:00 until Thursday, March 30th, 2023 at 04:00 UTC.

Please note that it has been moved from a prior date of March 28th, 2023.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the knowledge base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on Mar 29, 2023 - 16:00 UTC

Past Incidents

Mar 20, 2023

PRODUCTION: Subscribe and Retain Infrastructure Maintenance on Monday, March 20th, 2023

Completed - The scheduled maintenance has been completed.
Mar 20, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 17:00 UTC

Scheduled - Vindicia is scheduling a Subscribe and Retain Infrastructure Maintenance in PRODUCTION on Monday, March 20th, 2023 at 17:00 until 19:00 UTC.

We do not anticipate any disruption to our API Calls during this process.

If you have any questions,
please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com
Mar 13, 23:39 UTC

Mar 19, 2023

Production: PayU platform Emergency Maintenance Colombia - 18 March 2023

Completed - The scheduled maintenance has been completed.
Mar 19, 05:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 05:10 UTC

Scheduled - PayU is declaring an emergency production maintenance window on Sunday, March 19th, 2023, from 04:59 AM until 5:20 AM (UTC).

Please note that this will only affect customers who utilize PayU as a payment processor in production environment.

Customers using PayU payment processor in production, may experience higher-than-normal declines to transactions, during this maintenance window.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com
Mar 19, 05:04 UTC

Mar 18, 2023

No incidents reported.

Mar 17, 2023

Production | Performance degradation with Avalara Service

Resolved - The Avalara performance issue has been resolved.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Mar 17, 05:51 UTC

Monitoring - We are seeing performance improvement with Avalara services. Currently, we are monitoring it further.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Mar 17, 04:36 UTC

Investigating - We are observing a performance degradation with Avalara / AvaTax tax service within the Production environment.

We're currently checking on the issue and will update this post as soon as we have information to share.

If you have any related questions or comments, please submit a ticket at https://:clientsupport.vindicia.com or email support@vindicia.com
Mar 17, 04:01 UTC

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

Production | Performance degradation with Avalara Service

Investigating - We have encountered a performance degradation with Avalara / AvaTax tax service within the Production environment.

We're currently checking on the issue and will update this post as soon as we have information to share.

If you have any related questions or comments, please submit a ticket at https://:clientsupport.vindicia.com or email support@vindicia.com
Mar 14, 04:33 UTC

Mar 13, 2023

PRODUCTION: Subscribe and Retain Infrastructure Maintenance on Monday, March 13th, 2023

Completed - The scheduled maintenance has been completed.
Mar 13, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 17:00 UTC

Scheduled - Vindicia is scheduling a Subscribe and Retain Infrastructure Maintenance in PRODUCTION on Monday, March 13th, 2023 at 17:00 until 19:00 UTC.

We do not anticipate any disruption to our API Calls during this process.

If you have any questions,
please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com
Mar 7, 10:01 UTC

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.

Mar 8, 2023

Production | Chase Paymentech Upgrade Maintenance

Completed - The scheduled maintenance has been completed.
Mar 8, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 06:00 UTC

Scheduled - There will be a scheduled Network maintenance window in SLM Production on Wednesday March 8th, 2023 06:00 to 08:00 UTC.

Chase Paymentech connections will be affected for up to 3 min during this window.

Please note that this maintenance will only affect merchants who are using Chase Paymentech as a payment Processor.

If you have questions, please submit a ticket at https://clientsupport.vindicia.com or send an email to support@vindicia.com
Feb 7, 08:32 UTC

Mar 7, 2023

No incidents reported.

Mar 6, 2023

PRODUCTION: Subscribe and Retain Infrastructure Maintenance on Monday, March 6th, 2023

Completed - The scheduled maintenance has been completed.
Mar 6, 19:39 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 18:00 UTC

Scheduled - Vindicia is scheduling a Subscribe and Retain Infrastructure Maintenance in PRODUCTION on Monday, March 6th, 2023 at 18:00 until 21:00 UTC.

We do not anticipate any disruption to our API Calls during this process.

The Vindicia Portal will not be available for up to 1 hour after 18:30 UTC.

If you have any questions,
please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com
Mar 3, 18:21 UTC

Related