All Systems Operational
API ? Operational
Portal ? Operational
Prodtest ? Operational
Salesforce Connector Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 22, 2019

No incidents reported today.

Aug 21, 2019
Completed - The scheduled maintenance has been completed.
Aug 21, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 09:30 PDT
Scheduled - Vindicia will be deploying CashBox 25.0.2 to Prodtest Wednesday, August 21st, 2019 between 09:30 AM and 9:00 PM Pacific Time.

As a matter of process, back-end database updates are deployed on Day 1 and front-end web server updates are deployed the following day.

We do not anticipate any disruption to service.

If you have questions, please submit a ticket at https://:clientsupport.vindicia.com or email support@vindicia.com
Aug 20, 09:58 PDT
Aug 20, 2019
Completed - The scheduled maintenance has been completed.
Aug 20, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 10:00 PDT
Scheduled - Vindicia will be deploying CashBox 25.0.2 to Prodtest starting TODAY, Tuesday, August 20th, 2019 between 10:00 AM and 9:00 PM Pacific Time.

As a matter of process, back-end database updates are deployed on Day 1 and front-end web server updates are deployed the following day, Day 2.

We do not anticipate any disruption to service.

If you have questions, please submit a ticket at https://:clientsupport.vindicia.com or email support@vindicia.com
Aug 20, 09:53 PDT
Aug 19, 2019
Resolved - ProdTest environment is restored and is at a normal processing capacity.
Aug 19, 04:31 PDT
Investigating - Vindicia is experiencing issues impacting the Prodtest environment. We are currently investigating this issue with high priority and will update this post as we gather more information.
If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Aug 19, 03:15 PDT
Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019
Resolved - We have been successful following-up with Vantiv and resolving this issue. You should no longer be experiencing this issue in Prodtest. Apologies for the inconvenience.
Aug 12, 06:53 PDT
Investigating - Merchants using Vantiv -- in ProdTest only -- are unable to connect to this payment processor. This is an issue that Vindicia is investigating for remediation. This alert will be updated again once we have more information available to share.

If you have related questions, please submit a ticket at https://:clientsupport.vindicia.com or email support@vindicia.com
Aug 9, 08:36 PDT
Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 8, 2019
Resolved - We have been successful following-up with Chase Paymentech and resolving this issue. You should no longer be experiencing this issue in Prodtest. Apologies for the inconvenience.
Aug 8, 23:36 PDT
Update - We are continuing to investigate this issue.
Aug 8, 23:34 PDT
Update - We have been successful following-up with Chase Paymentech and resolving this issue. You should no longer be experiencing this issue in Prodtest. Apologies for the inconvenience.
Aug 8, 23:34 PDT
Investigating - Merchants using Chase Paymentech -- in ProdTest only -- are unable to connect to this payment processor. This is an issue that Vindicia is investigating for remediation. This alert will be updated again once we have more information available to share.

If you have related questions, please submit a ticket at https://:clientsupport.vindicia.com or email support@vindicia.com
Aug 8, 09:07 PDT
Resolved - During our CCW today additional detailed logging was activated on HOA forms which was causing this issue as a result of which purchase requests could not be completed. This logging was turned off quickly and services were restored fully.
Aug 8, 23:20 PDT
Monitoring - Merchants using HOA encountered errors between the timeframe 16:50 - 18:43 PDT.

Engineering identified the issue and fixed it immediately. The application is operational since and we are continuing to monitor the system. In case of any issues, you can contact to https://clientsupport.vindicia.com or send an email to support@vindicia.com.
Aug 7, 19:49 PDT