Elevated network latency to Vindicia Production
Incident Report for Vindicia
Resolved
We have received confirmation from upstream network provider the network issue has been resolved. This incident will now be marked as closed.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted Oct 06, 2019 - 21:58 UTC
Monitoring
Elevated network latency has been attributed to issue encountered by upstream network provider and steps have been taken to mitigate impact. Network performance has been stable since 10:04am PDT and we will continue to monitor closely.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted Oct 06, 2019 - 19:21 UTC
Identified
We have identified the elevated network latency is due to upstream Internet links and are in the process of working with ISPs on the issue.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted Oct 06, 2019 - 17:01 UTC
Investigating
We're experiencing elevated network latency and are currently looking into the issue.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted Oct 06, 2019 - 16:08 UTC
This incident affected: API and Portal.
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