Production: Merchants using HOA calls encountered errors
Incident Report for Vindicia
Resolved
During our CCW today additional detailed logging was activated on HOA forms which was causing this issue as a result of which purchase requests could not be completed. This logging was turned off quickly and services were restored fully.
Posted Aug 09, 2019 - 06:20 UTC
Monitoring
Merchants using HOA encountered errors between the timeframe 16:50 - 18:43 PDT.

Engineering identified the issue and fixed it immediately. The application is operational since and we are continuing to monitor the system. In case of any issues, you can contact to https://clientsupport.vindicia.com or send an email to support@vindicia.com.
Posted Aug 08, 2019 - 02:49 UTC
This incident affected: API and Portal.
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