STAGING and PRODUCTION : FDMS/Firserv unavailable

Incident Report for Vindicia

Resolved

This incident has been resolved.

Posted May 16, 2022 - 18:41 UTC

Update

Hi All,

Production alerts have cleared for FDMS, but staging is still down.
FDMS prod batch is working, but the FDMS staging batch is still not. We do not have an ETA till now.

Posted May 15, 2022 - 12:54 UTC

Investigating

Merchants using FDMS/FiServ -- in staging and production -- are unable to connect to this payment processor.

FiServ/FDMS is seeing an issue for Batch processing. Realtime/Online does not appear to be affected. We do not have an ETA and Network team have reached out to the payment provider. We will provide more updates as they become available

This alert will be updated again once we have more information available to share.

If you have related questions, please submit a ticket at https://:clientsupport.vindicia.com or email support@vindicia.com

Posted May 15, 2022 - 05:42 UTC

This incident affected: Production and Staging.