[Production] Degradation in API and Portal Performance

Incident Report for Vindicia

Resolved

This incident has been resolved.
Posted Jul 30, 2020 - 22:21 UTC

Update

We are continuing to monitor for any further issues.
Posted Jul 30, 2020 - 21:04 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 30, 2020 - 20:51 UTC

Update

We are continuing to investigate this issue.
Posted Jul 30, 2020 - 20:37 UTC

Investigating

Vindicia users accessing the production APIs and Portal are encountering issues. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted Jul 30, 2020 - 20:37 UTC
This incident affected: API and Portal.
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