Production - Retain Portal Search Performance Degradation, December 12 2024

Incident Report for Vindicia

Resolved

This incident has been resolved.

Posted Dec 16, 2024 - 15:37 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 13, 2024 - 21:01 UTC

Investigating

We have identified some issue during our monitoring phase. Our engineers are investigating it with high priority and will update this post as soon as more information becomes available.

Posted Dec 13, 2024 - 15:24 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 13, 2024 - 13:09 UTC

Update

We are continuing to investigate this issue.

Posted Dec 12, 2024 - 21:36 UTC

Investigating

Production - Retain Portal search is experiencing intermittent performance issues when searching for transactions. File Upload and Analytics are not affected by this change. All merchants are impacted.

Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Posted Dec 12, 2024 - 19:54 UTC

This incident affected: Portal, Production, and Retain.