Production: Elevated API response times detected

Incident Report for Vindicia

Resolved

Issue has been resolved.
Posted Oct 14, 2019 - 20:28 UTC

Monitoring

The issue has been resolved. We are continuing to monitor the system.
Posted Oct 10, 2019 - 03:32 UTC

Investigating

Vindicia is encountering elevated call times again. Engineers are actively working this issue now.
Posted Oct 10, 2019 - 00:49 UTC

Monitoring

Vindicia encountered elevated call times this afternoon, Engineers have identified the issue and have resolved it. Issue is resolved by 4.05 pm PDT. We are currently monitoring for any signs of service degradation.

If you have questions, please submit a ticket at https://clientsupport.vindicia.com or email support@vindicia.com.
Posted Oct 10, 2019 - 00:30 UTC
This incident affected: API and Portal.
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