Production: Retain dashboard "Summary Analysis", "Submission Analysis" and "Captured Analysis Summary" tabs showing understated revenue.

Incident Report for Vindicia

Resolved

This incident has been resolved.

Posted Sep 24, 2024 - 15:06 UTC

Update

We are continuing to investigate this issue.

Posted Sep 12, 2024 - 00:06 UTC

Investigating

Retain dashboard "Summary Analysis", "Submission Analysis" and "Captured Analysis Summary" tabs showing understated revenue for Submitted transactions for some merchants. Other functionality of the Dashboard is working as expected.

Our engineers are investigating the issue. We will update this trustpost once the issue has been corrected. We appreciate your patience.

If you have questions, please post a ticket at https://clientsupport.vindicia.com, or send email to support@vindicia.com.

Posted Sep 11, 2024 - 19:55 UTC

This incident affected: Portal.