Production | Email notifications for pre-billing are not being sent.

Incident Report for Vindicia

Resolved

This incident has been resolved.

Posted Jan 19, 2023 - 16:46 UTC

Monitoring

The fix has been implemented and we are currently monitoring.

Posted Jan 19, 2023 - 04:39 UTC

Investigating

We have identified an issue while sending out "Pre-billing notification" emails in Production. Currently, pre-billing notifications are not generated and end users are not receiving them.

Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Posted Jan 19, 2023 - 03:55 UTC

This incident affected: Production.