Batch Billing Processing Delays - Tuesday, March 18th, 2025

Incident Report for Vindicia

Resolved

We are pleased to share that batch processing delays have now been resolved.

The batch billing processing is now running as expected and transactions are being processed at the expected throughput.

Thank you for your patience and continued trust in us.

Posted Mar 19, 2025 - 23:53 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 19, 2025 - 19:19 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 19, 2025 - 18:33 UTC

Update

We are continuing to investigate this issue.

Posted Mar 18, 2025 - 22:43 UTC

Investigating

We are experiencing longer than usual processing of batch files today. Please note that clients pulling data may notice that not all expected transactions are completed. No data has been lost and we will provide further updates as the system catches up on batch processing.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Posted Mar 18, 2025 - 22:23 UTC