PRODUCTION : Intermittent Service Disruption amongst the FCBarca, SmartPay, & TNSI Payment Providers on October 13, 2021
Incident Report for Vindicia
Resolved
This issue has been resolved this issue since 11:00 am on October 14, 2021 UTC.

If you have any questions or concerns, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted Oct 15, 2021 - 18:11 UTC
Update
This issue has been resolved this issue since 11:00 am on October 14, 2021 UTC.

If you have any questions or concerns, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted Oct 15, 2021 - 18:10 UTC
Investigating
In Vindicia's Production Environment, we are experiencing intermittent disruptions with the following European payment providers:
* FCBarca
* SmartPay
* TNSI

If you are using any of the above European payment providers, your merchant instance's ability to perform real-time payments or validations may be intermittently impacted.

This issue started occurring around 9:47 am UTC on Oct 13, 2021.

We are currently investigating this issue in collaboration with Amazon Web Services with high priority and will update this post as we gather more information.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted Oct 13, 2021 - 18:27 UTC
This incident affected: API and Production.
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