Vindicia Support Ticketing System Availability

Incident Report for Vindicia

Resolved

This incident has been confirmed as resolved.

Posted Jan 22, 2020 - 16:57 UTC

Monitoring

A fix has been implemented and we are monitoring the results. Users of this ticketing system should now be able to use it without issues.

Posted Jan 22, 2020 - 16:55 UTC

Identified

Users of the Vindicia Support Ticketing system:

https://clientsupport.vindicia.com

may be experiencing issues that impact the ability to create and / or update support tickets -- and will cause a delay in Vindicia support's ability to respond to these tickets in a timely manner. This appears to have begun earlier today.

We are currently following-up with the third party vendor hosting the Vindicia Support ticket tracking system -- and will update this post once the underlying issue has been resolved.

Posted Jan 22, 2020 - 16:31 UTC