Production : Portal 2.0 is in maintenance mode

Incident Report for Vindicia

Resolved

The issue has been now resolved and Portal 2.0 is now available.

If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at support@vindicia.com.
Posted Sep 13, 2024 - 11:04 UTC

Identified

We have identified the fix for the ongoing issue and are implementing a permanent solution. As part of the resolution process, the portal 2.0 will be unavailable from September 13, 2024, 10:30 AM UTC to September 13, 2024, 11:30 AM UTC.

If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at support@vindicia.com.
Posted Sep 13, 2024 - 10:15 UTC

Monitoring

Portal 2.0 has been restored. The retain portal and dashboards are functioning properly. The Subscribe dashboards may have stale or missing data. The team is working on addressing the Subscribe dashboards and will update as needed.

If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at support@vindicia.com.
Posted Sep 12, 2024 - 19:54 UTC

Investigating

Subscribe Portal 2.0 (https://portal.vindicia.com/) is currently in maintenance mode. Our engineers are actively working to resolve the issue. We will notify you once the maintenance is complete. Thank you for your patience.

If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at support@vindicia.com.
Posted Sep 12, 2024 - 19:23 UTC

Monitoring

Portal 2.0 has been restored. The retain portal and dashboards are functioning properly. The Subscribe dashboards may have stale or missing data. The team is working on addressing the Subscribe dashboards and will update as needed.

If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at support@vindicia.com.
Posted Sep 12, 2024 - 18:05 UTC

Investigating

Subscribe Portal 2.0 (https://portal.vindicia.com/) is currently in maintenance mode. Our engineers are actively working to resolve the issue. We will notify you once the maintenance is complete. Thank you for your patience.

If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at support@vindicia.com.
Posted Sep 12, 2024 - 15:38 UTC
This incident affected: Data Platform.