We have monitored for a brief period and the billing has resumed normal processing. In case of any issues encountered kindly raise support ticket to have it investigated.
Posted Mar 26, 2020 - 14:54 UTC
Monitoring
Our engineering/operations team have fixed the issue and we will continue to monitor our application. Don't hesitate to raise a support ticket in case of any issues/questions related to the incident occurred.
Posted Mar 26, 2020 - 12:13 UTC
Identified
The issue has been identified and the engineering team is working on the fix. We'll keep you posted with the progress on this incident.
Posted Mar 26, 2020 - 10:26 UTC
Investigating
Vindicia has encountered Real time billing issues which might be impacting billing. This is currently being addressed as the highest priority. Further communication on the status and resolution will be posted when additional information is available.